Job Title: Senior Facilities Manager
Reports to: Associate Director
Role Purpose: Overall responsibility for the management of a team of Regional Facilities Managers and Building Managers and the personal management of a group of properties in line with all Health and Safety, environmental, company procedures, legal and related general legislation, budgetary costs and client/tenant requirements in line with the customer service criteria and agreed key performance indicators.
? Preparation, control and monitoring of the service charge budget in in accordance with the client’s budgetary agreement and the timescales set by the business, in conjunction with the Operations Director and the Surveyor, for all personally managed properties and overseeing the management of those of his/her direct reports.
? To ensure that he/she and their direct reports build and maintain a successful working partnership with property and asset management colleagues in order to support the achievement of the overall business commercial targets.
? Identify and generate additional business opportunities within his/her properties and those of their direct reports to ensure an increase in commercial performance.
? To ensure that they liaise with key stakeholders within the local community regarding his/hers property and those of the direct reports to identify any impact of local activities on day to day operations and opportunities to promote the profile of the property.
? To produce management reports in accordance with the needs of the business.
? To ensure that all direct reports are fully trained in order to carry out their duties to the required standard. This includes all Health and Safety, legal, technical and environmental requirements, together with operational procedures as applicable.
? Ensure all appraisals and performance reviews are carried out in accordance with the required standard and company time table. This includes the setting and reviewing of SMART “value added” objectives and regular performance reviews.
? To ensure that all direct reports oversee and manage their properties in accordance with the company standards, key performance indicators and customer service and budgetary requirements.
? Recruit and select the highest calibre of employees to ensure that the capability of the team meets the current and future planned growth targets in line with budgetary controls.
? Assist with the successful management of the TUPE of employees in and out of the business in conjunction with Human Resources and surveying colleagues.
? Proactively develop, maintain and promote a customer focused culture within the team and their direct reports.
? Manage any performance and employee relations issues, in conjunction with the Human Resources Department as applicable.
? To ensure that fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets for his/her properties and those managed by the direct reports. This includes monitoring FM works on site including the required liaison with service providers and/or contractors.
? To ensure regular inspections are carried out for all the property/properties within his/her responsibility and those of the direct reports are conducted on a monthly basis and any observations or issues actioned accordingly.
? Actively adopt and share best practice with their team and colleagues to produce a single and consistent way of working across the business.
? Assist with the management of operational transition of tenants in and out of his/her property and that of their direct reports in conjunction with surveying colleagues.
? Maintain a high visibility with clients and key stakeholders and enhance his/her area of the business through the creation of appropriate improvement initiatives, including supplier improvement plans.
? To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings as applicable.
? Provide technical support and specialist input for Facilities Management centred operations with their teams and colleagues, as required.
? To be responsible for all the health and safety compliance on his/her site and those of the direct reports. This includes ensuring that all health and safety audits, fire and evacuations are carried out on a regular basis in accordance with laid down requirements, the emergency plan and related site maps are continually updated and ensuring Meridian (Health and Safety tool) is regularly updated.
? Proactively manage risk and deal with insurance compliance relating to his/her property and those of their direct reports, with regards to both public and statutory requirements, as applicable.
? Ensure a Crisis Management plan is in place for his/her their property/properties and those of their direct reports, and that they are reviewed and tested annually.
? Liaise with local authorities and statutory bodies as appropriate
? To assist with the compilation of external contracts in conjunction with the Procurement Department. This includes ensuring that all procurement needs are carried out in line with company policy.
? To compile and maintain all required management information/records relating to his/her properties and those of the direct reports, as required. This includes asset register, emergency plans and all related records and management reports.
? In the absence of the Operations Director, act as point of escalation for any people and operational issues within the region and address these accordingly.
Person Specification/Skills Requirements
? Educated to degree level or equivalent
? Previous senior facilities management experience with responsibility for multi properties within complex estate environment, including Line Management responsibility for a sizeable number of Company employees.
? Significant contractor management and that of multiple service agreements and service charge budgets.
? Excellent customer service, interpersonal, communication and people engagement skills
? High degree of knowledge reference of Health and Safety legislation, and environmental protection requirements.
? IT literate, together with an understanding and experience of industry specific IT applications.
? Good analytical skills, planning and organisational skills
? Ability to work within a team and on own initiative within a pressurised environment
? IOSH qualification essential
? BIFM qualification desirable
? NEBOSH qualification desirable
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
The Company reserves the right to review and update the duties and responsibilities of your job role, appropriately, in line with the needs of the business.