Being part of the CBRE local leadership team this person will be responsible to manage all Engineering related systems (Electrical and Mechanical) including maintenance, governance, projects upgrades and replacements. The role will also include management and reporting of Energy/Water/Environmental consumption for the account as well as manage consultants for new and replacement equipment to meet minimum standards of the bank. The role will lead local Engineering teams including vendor management and any self delivery technical and handyman teams. This role, from time to time, is also expected to support and provide leadership and best practices to other account disciplines such as Health & Safety, Security etc.
The Engineer will primarily be the focal point for all Engineering, Energy and Project related account issues working closely with the Subject Matter Expert network and the Country Leads to maximize the breadth of information produced across all the work-streams to provide insightful information to support decision making.
The role will also take a leadership position for ensuring a joined up delivery approach across the spectrum of services delivered out in country to deliver:
1. Maintaining Critical Systems (MCS)
2. Building Electrical Inspections (BEI)
3. Lifecycle Capital Replacement (LCR)
4. Energy, Water & Environmental (EE)
5. GTO/Property Data Centre SLA
6. Achive Storage Facilities (ASF)
•Responsible for standardised processes and procedures for Data Centre SLAs in compliance with legislation and meeting industry ‘best practice’
•Monitoring Maintenance Management Strategies to ensure alignment with Client’s objectives, especially in terms of business continuity
•Ensures all Statutory and non-Statutory PPM’s are completed before the due date.
•Ensures all reactive Engineering related work orders are responded and completed in line with commitments by Standard Chartered Bank.
•The budget control element in the R&R as technical lead is also responsible for ensuring that the LCR and R&M budget is attainable.
•Attaining and achieving overall KPI in country performance reporting relating to Country Technical Engineering and maintenance.
•Development of critical site profiles and maintenance strategy
•Develop processes to assure continuity of critical systems & resilience robustness and mitigation strategies
•Establish the overall Asset Management & Maintenance Strategy to be followed
•Ensure first level of assurance on the below aspects
-All Engineering Assets are captured in the Assets Register
-PM schedule available for all assets
-Timely commissioning / decommissioning of assets on FMP in line with portfolio changes / LCR
•Implementation of Remedy Change Control in maintenance activities of Critical Environment
•Implementation of safe work practices through following in operation & maintenance activities
-Permit to Work & Work Method Statements
-Personal Protection Procedures
•Work order management, to ensure actual work completion is accurately reflected in the system.
•Acts as focal point to respond to critical engineering failure which affects Standard Chartered Bank business in respective country / region
•Ensures detailed factual and technical incident reports and RCA (Root Cause Analysis) reports for submission to Standard Chartered Bank within stipulated time frame
•Acts as point of contact in the Country ensuring that best practice on Data Centre Operations and innovation is applied where appropriate.
-Undertakes regular management audit review of critical services in country on specific compliance requirements
-Drives the development of local country energy and environmental programmes including closely monitoring site energy usage and responsible for financial forecasting and energy reporting.
•Identifies Energy and Environmental initiatives to meet country E&E targets each year.
•Owning the service delivery measurement process
•Managing key supplier vendors and client relationships
•Develop and manage self delivery technical and handyman team with appropriate skills/training to meet service delivery as per client requirements
•Manage the cost-effective procurement of all engineering maintenance services
•Manage forward maintenance plans that track asset condition and projected maintenance costs on a 5 year rolling basis
•Overall responsibility for ensuring all engineering maintenance documentation/records are kept in clearly identified and retrievable systems
•Advise the Facilities Management Teams of changes in critical environment requirements
•Provide expert technical advice and statutory compliance to the site maintenance teams and their clients to promote best in class service / best practice.
•Develop and assist in the delivery of a cost effective site maintenance plans.
•Support business development in the generation of fully costed maintenance solutions
•Provide advice and direction in the management of site based multi-skilled maintenance teams, this to include effective hiring, motivation, development, training and discipline
•Advise of changes in maintenance techniques that may be beneficial in terms of improved service levels or provide cost reduction
•Responsible for managing technical maintenance services and critical environment services
•Responsible for the consistency in delivery of technical services for Standard Chartered in the Country
Qualifications and Education:
•Engineering degree of equivalent
•Business or financial qualification
•Minimum of 5 years experience in a related environment
•Experience in managing Business Critical Environments
•Previous experience in managing the delivery of technical services
•Managing projects in occupied data centre environments
•Well-rounded knowledge base in workplace service solutions including portfolio management, facilities management, energy and sustainability, workplace utilization, and / or infrastructure management
•Strong customer focus and relationship building skills