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Regional Performance and Business Services Manager (PMO)

Petaling Jaya , Malaysia

Ref#: 9677249168

Date published: 1-Oct-2020

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Job Purpose
  • The purpose of this role is to provide governance and support on delivering a Global FM contract within Asia Pacific Region.

Essential Duties & Responsibilities include the following:
  • Provide Account governance for delivery of Country monthly reporting, Regional reporting, inspection reporting, sustainability reporting, change control process, customer engagement surveys, additional savings tool, required training, on-boarding etc.
  • Provide PMO support to the account in delivering strategic projects within Region e.g. sustainability, FMP migration, Business plan objectives etc.
  • Provide control and resolution measures to performance management of KPI’s, Additional works, planned and reactive works, customer satisfaction scores, HSE reporting etc.
  • Provide Administrative expertise to support the Region– e.g. monthly all-hands meetings, internal CBRE reporting, QBR’s., regional training, org charts, regional technology support/SharePoint management etc.
  • Provide Administrative support to the Regional Account team e.g. arranging travel, supporting ad-hoc requests.
  • Provide Account side management of Country P/L – managed locally via off-account Corporate FC resource. 
  • Such other services as required.

Essential Skills 
  • Ability to comprehend, analyze, and interpret various types of business documents.  Ability to write reports, manuals, presentations and articles in a pre-designed style and format.  Ability to effectively respond to complex inquiries or complaints from clients, co-workers, supervisor, and/or management.  Ability to present information both internally and externally.
  • Excellent client relationship skills.
  • Excellent accuracy and attention to detail. 
  • Numerical skills.
  • Excellent oral and written communication skills.
  • Team player /management skills.
  • Excellent organizational skills.
  • PC literacy is essential – experience in management of Maximo/FMP operations a plus.
  • Fluency in English is essential as this is the business language across the Global Corporate Services division of the CBRE Group and client organizations.
  • Ability to work under pressure of multiple deadlines and ability to prioritize activities.
  • Self-starter – able to work with minimal guidance and support.
  • Flexibility in work – evening meetings sometimes required – overseas travel (when permitted) on occasion.

Experience /Qualifications
  • Preferably Educated to degree level or equivalent level of experience (2 years +)
  • Previous facilities management experience within multicultural Regional Account.
  • Some Technical understanding would be a plus
  • Fluent in English both spoken and written other languages a plus
  • Management skills – a need to take ownership and resolve issues, management of change, PMO.