Job Title: Regional Business Operations Manager
Reports To: Facilities Director
Responsible for both the strategic and tactical execution of the Facility Management group to include, planning, managing and directing business operations for a region in support of multiple lines of business to include the following functions: Personal management, client interface/liaison, process improvement, project budgets, forecasting, and ad-hoc data reports.
Additional Essential Duties and Responsibilities
- Prepares ad hoc data reports for revenue, expenses and other business metrics. Analyzes trends to identify opportunities to improve financial performance. Manages the monthly forecasting process for the region.
- Ensures compliance with client and company policies and state/federal regulations.
- Partners with regional teams and departments to identify and implement organizational “best practices”.
Additional Supervisory Responsibilities
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and Experience
Bachelor's degree (BA/BS) from four-year college or university. Minimum of five years of related experience or minimum of six plus years’ experience including four years of management experience; or equivalent combination of education and experience. Previous supervisory experience required.
- Communication Skills
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
- Financial Knowledge
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
- Reasoning Ability
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
- Other Skills and/or Abilities
Proficient in Microsoft Office Suite products such as Word, Excel, Outlook, etc. Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required.
Additional Scope of Responsibility
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause short-term impact to co-workers, supervisor, and the Client. Must reflect the CBRE RISE values (Respect, Integrity, Service, Excellence) in all daily working practices.