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Regional Alliance Director

London , United Kingdom

Ref#: 9677247653

Date published: 25-Feb-2020

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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Regional Alliance Director to join the team located in London. The successful candidate will be for managing the UKI/ROE contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value.  

Role Summary:

Accountable for financial performance of assigned account/s; indirectly lead the resources to deliver against the contract, managing scope interpretation as required
Lead the sponsorship essential to deliver against the contract, managing Scope interpretation as required
Ensures fulfilment of “promise” to customer – sets tone and culture for the way GWS delivers
Engage executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services
Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications
Manage the UKI/ROE contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client 
Demonstrate credibility and thought leadership, influencing business outcomes
Manage enterprise wide client relationships at senior levels acting as an extension of the client’s executive management team 
Create alignment between customer need & organizational delivery
Manage issue escalation and resolution
Act as an expert in customer’s business, culture and strategy by pro-actively contributing to the improvement of the client’s business.
Support growth of customer’s business through the development and execution of an Account Business Plan
Influence the client’s planning and budgeting process to enhance value and optimize performance
Represent the customers’ best interests externally and internally to GWS whilst acting as strategic interpreter of needs and identifier of new value-added services
Ensure the successful management of scope expansion & renewal activities; accommodate, plan, integrate portfolio contraction & expansion
Establish and execute resource & people strategy
Act as a champion of the Integrated Account model, working closely with the Global Leadership Team, UKI RREM, ROE RREM, and Global PGO AD to deliver upon the combined CBRE commitments to the client.
Act as single point of contact for UKI/ROE FM related communication to and from the senior client; maintain effective communication on significant matters with and between all functional areas of the account team and the service delivery team 
Act as team leader and be responsible for provision of all services that touch customer; manage escalation process
Manage Customer business changes that impact service delivery

Experience Required:

Credible management of a large P&L 
Strong Industry knowledge and trends with proven experience as a visionary leader
High level of personal credibility, customer relationship management, networking and interpersonal skills
Proven track record in the development & implementation of strategic plans
Significant experience managing customer accounts across multiple regions 
Ability to effectively navigate in a matrix organization
Exceptional collaboration skills
Strong communication skills
Consultative skills with ability to prioritize 
Interprets and manages risk whilst delivering results

About CBRE Global Workplace Solutions:

As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue).  The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: The job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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