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Receptionist @ Changi Business Park

Singapore , Singapore

Ref#: 20004951

Date published: 22-May-2020

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Main Duties & Responsibilities
  • Delivers great experience at highest level of hospitality services, meeting customer needs and exceeding expectations, maintaining standards, elevating delight and removing obstacles.
  • Ensure employee engagement (meet and greet) and provide to end user support based on their needs (human engagement).
  • Verify security levels of visitors and provide appropriate access badges and WIFI access login in a polite and professional manner.
  • Implement an appropriate process in place on how the customers/visitors are to be serviced in a customer centric manner, in accordance with Good Industry Practice.
  • Ensure staff have a site-wide knowledge of building facilities, meeting room locations, special events, surrounding amenities as appropriate in relation to the scope of their role.
  • Assess that the visitor space is functional, with proper office equipment, phone, furniture, and where not, escalate appropriately.
  • Ensure all internal & external meeting rooms are kept clean and tidy are ready to be used.
  • Reception and Visitor Management activities.
  • Board Visits / VVIP movements (unless otherwise agreed within a Country Agreement).
  • Meet and greet clients and visitors at the reception.
  • Interact with clients and visitors to resolve their queries on workplace issues.

Qualifications
  • Minimum 1-year experience of working at the Front of House within a Corporate or Hotel environment.
  • Experience of working within a demanding fast paced environment involving high levels of customer care.
  • Experience of working within a team and desiring to provide a “best class” service.
  • Strong customer service skills.
  • Professional telephone manners together with excellent verbal and written communication skills.
  • Proficiency in MS applications.