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People Operations Manager (Asst Manager Level)

Makati City , Philippines

Ref#: 20015096

Date published: 17-Jun-2020

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Key Responsibilities:
You will be responsible for managing the delivery of People Operations Services for the CBRE business, approximately 1,800 People.  People Operations delivers Services for accurate Employee Payments, OnBoarding and Offboarding, Benefit Administration, Immigration, Regulatory and Statutory Reporting and third-party Vendor management.   
  • Oversee and plan agreed deliverables for the core People processes and services including employee data management for OnBoarding, OffBoarding, Transfer, Promotion, Personal Data changes, and other standardized Shared Services related transactions from hire to retire activities 
  • Manage a small team of People Executives (onsite and offshore) to ensure core People services are delivered to service levels, and all regulatory and compliance requirements are met in Country
  • Support Regional and Global People Platform projects through the provision of Country requirements, involvement in User Acceptance Testing, facilitating leadership sign-off of systems, and process or policy changes for the Country
  • Create and develop user-friendly procedures, guidelines and documentation, ensuring these are updated as required
  • Manage ticketing system, Service Now, to ensure KPI and SLAs for Employee and Manager requests across People Operations are delivered effectively
  • Monitor and resolve any escalated issues, partnering with the Shared Services team to identify root causes, validate the state of case, and ensure a timely resolution to meet SLAs 
  • Work with third-party vendors to monitor SLA achievements in support of total rewards, benefits and other administration processes, providing feedback and suggestions for improvement as needed
  • Ensure payroll data accuracy, reliability, confidentiality, timeliness and completeness, monitoring overall payroll service delivery
  • Ensure reporting is compliant with Country required statutory and regulatory reporting, including Corporate Governance activities, such as FCPA, MOM and other government bodies 
  • Proactively identify opportunities to streamline, consolidate, eliminate or enhance processes to drive efficiencies, making recommendations to ensure continuous improvement
  • Oversee compliance with internal controls, identifying and mitigating potential control gaps and risks to include audits, meeting SOBC standards, managing reference and background checks and business licensing
  • Partner with Country People and Business Leaders to support change management initiatives, providing materials for communication, and assisting in education to maximise the success of any new processes/technology 

Education and Experience:
  • Bachelor’s degree with minimum of 8 years’ experience in Human Resources
  • Solid understanding of HR functions and processes across at least one functional area of Human Resources which may include Operations, Payroll, Talent Acquisition, Compensation & Benefits or Business Partnering
  • Good people management skills to manage onshore and offshore resources
  • Experience working in a multi-national environment, and fast-moving services businesses with a Shared Service model or a mix of decentralised and centralised HR Operating models is advantageous 
  • Strong capability to build trusted relationships, and manage stakeholders across a matrixed environment
  • Ability to simplify and interpret complex situations or documents, and formulate an opinion on these
  • Passionate about identifying opportunities for continuous improvement, providing recommendations on suggested approaches
  • Excellent written and verbal communication skills in English, 
  • Good knowledge and understanding of Oracle PeopleSoft, Service Now, Taleo, Avature or other related databases 
  • Skilled in use of MS Office Suite, including Word, Excel, Powerpoint, Sharepoint, Visio
  • Willing to travel (25%) within and outside Metro Manila ; Headquarters is in Buendia, Makati 
  • Amenable to work on any shift depending on business needs