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People Operations Hub Lead – Southern Europe

Madrid , Spain

Ref#: 9677250515

Date published: 1-Feb-2021

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At CBRE, you are empowered to take your career in your own hands.  Our people enjoy workplace flexibility in a global organisation with tremendous scale providing corporate real estate, property services and outsourcing.  
We are seeking a People Operations Hub Lead to be responsible for overseeing and driving the delivery of People Operations Services across all Lines of Business.  People Operations delivers services for accurate employee payments, onboarding and offboarding, benefit administration, immigration, regulatory and statutory reporting and third-party vendor management.

Key Responsibilities:

•Manage a team of People Operations resources across multiple countries to ensure core People services are delivered to agreed service levels, all regulatory and compliance requirements are met
•Partner with the Head of People Operations, People Business Partners and other COEs to drive the strategic People plan, and ensure alignment with local People objectives and business requirements
•Streamlining processes across multiple geographies, driving consistency with ensuring variances local regulations are included.  
•Manage escalations and proactively identify gaps in service delivery and devise practical, scalable solutions.  Identify opportunities for additional service offerings to improve the overall Employee experience and deliver cost efficiencies, 
•Support Country, Regional and Global projects, by execution of an existing plan or devise an appropriate plan to execute, ensure appropriate communications, training/education and change management 
•Monitor the use of People Service’s technology (ServiceNow, PeopleSoft, Time & Attendance, EDM) identifying ways to promote self-service adoption and identify process efficiencies 
•Review monthly reports and dashboards to ensure services delivered are done so efficiently to required standards, identifying improvement areas or gaps for process review or improvement
•Ensure payroll data accuracy, reliability, confidentiality, timeliness and completeness, monitoring overall payroll service delivery
•Lead People Operations related audits and ensure reporting is compliant with Country required statutory and regulatory reporting, including Corporate Governance activities, such as FCPA, MOM and other government bodies 
•Oversee compliance with Country Legislation and internal controls, identifying and mitigating potential control gaps and risks to CBRE, partnering with Legal, Compliance, BSO and other Stakeholders to solution
•Monitor third-party vendor SLA's and be an escalation point for Vendor Management where service or scope requirements need to be addressed during the life of a supplier agreement
•Proactively identify opportunities to streamline, consolidate, eliminate or enhance processes to drive efficiencies, making recommendations to ensure continuous improvement
•Develop strong and trusted relationships with local People Operations, the People and Finance Communities and Regional Business Leaders through frequent communication, feedback and problem solving


•Bachelor’s degree HR, Business Administration or any other relevant discipline, with minimum of 10 years’ experience in Human Resources
•Solid understanding of functions and processes in HR Operations with a Shared Service model, in a mix of decentalised and centralised HR Operating models
•Strong people management skills to manage onshore and offshore resources
•Experience working in a multi-national, highly matrixed and fast-moving services businesses environment
•Capability to build positive and productive relationships both vertically and horizontally
•Strategic agility and the ability to influence and People leaders, managing a range of stakeholders simultaneously
•Ability to drive change and work with local leadership teams across a complex matrix environment
•Passionate about identifying opportunities for continuous improvement, providing recommendations on suggested approaches
•Excellent written and verbal communication skills in English, other relevant languages advantageous
•Good knowledge and understanding of Oracle PeopleSoft, Service Now, Taleo, Avature or other HR Systems related databases 
•Skilled in use of MS Office Suite, including Word, Excel, PowerPoint, SharePoint, Visio