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Operations Lead - UK & Ireland

London , United Kingdom

Ref#: 9677247726

Date published: 3-Mar-2020

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CBRE Global Workplace Solutions (GWS) are recruiting for a UK & Ireland Operations Lead (Senior Facilities Manager) to join the Account Team based at Corporate HQ Building in Canary Wharf. Role Purpose: The UK & I Operations Lead is responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. Performance Leadership of account staff. Key Responsibilities: - Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in the UK & I location(s) and also where requested with specific EMEA locations. - Oversees staff training Development programmes and performance aspects within account model. - Manages contractual relationships and works with the Client’s Representative to assure excellent service delivery to Client’s locations; reviews and monitors performance in line with agreed KPI or SLA. - Accountable for $7,500,000 GMP Budget for all locations within the UK & I portfolio. - Accountable for driven savings inline with contractual requirement in UK & I. - Reviews and establishes procedure playbooks for their locations that demonstrate performance is being consistently delivered. - Accountable for team leadership of 23 staff. - Manages the effective implementation of CBRE QHSE policies and procedures as set out by our central QHSE platform. - Specific to the UK (and EMEA as directed), develops and controls an annual facility budget (GMP Fixed and Variable), including direct and indirect contract service expenses, Supplier management and cost savings, energy - management expenses and project/capital item management. - Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ensures positive customer satisfaction feedback. - Maintains close working relations with the Landlords and Key Supplier contacts regarding any FM related issues, ensuring a proactive approach is maintained. - Ensures all statutory compliance requirements are met as directed by the QHSE & Risk Lead and the Engineering Supervisor. - Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. - Ensure compliance in accordance to the CBRE platform and Global Standards. Person Specification: · The job demands a high level of managerial capability, creativity, resourcefulness, interpersonal and communications skills, leadership and organizational abilities. · Excellent communication skills are imperative in this role. The UK & I Operations lead must display a strong ability to be a key influencer with decision-makers, in addition to poise tenacity, confidence, maturity, and humility. · The UK & I Operations lead must display diligence in abundance in servicing clients; in addition time management and a sense of urgency are crucial. · The UK & I Operations lead must possess an eye for quality and attention to detail. · The UK & I Operations lead must have the ability to deliver in accordance with clients' specific requirements and a willingness to work as a team player following guidelines and instruction where appropriate. Flexibility in the role is a necessity. · The UK & I Operations lead must have the ability to build a professional relationship of trust with both internal and external clients. · As a representative of the Company in contact with clients, the incumbent is expected to be well-groomed and to observe the Company's dress code at all times. In addition, the UK FM (EMEA) Manager must ensure that the professional conduct lives up to the Company's stature as the world's leading property services company. Skills & Experience: · 5+ years operational experience with emphasis on integrated real estate services · Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering · Strong communication, negotiation and analytical skills · Excellent interpersonal skills · Ability to lead Change Management programmes · Ability to manage multi-million Pound/Dollar budgets and to have a detailed understanding of ‘Guaranteed Maximum Price’ Contracts, savings initiative experience and EMEA procurement strategies · Demonstrable Health & Safety knowledge and/or experience · Proven record of providing excellent internal and external customer service · Ability to comprehend, analyse and interpret complex business documents · Ability to respond effectively to highly sensitive issues. · Ability to write reports, manuals, speeches and articles using distinctive style. · Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.