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Maintenance Manager

London , United Kingdom

Ref#: 9677249214

Date published: 9-Oct-2020

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Job Description

Purpose: The Maintenance Manager (MM) will assist in the implementation of CMMS and maintenance strategy for the BT Division. Reporting directly to the Asset Manager, they will be expected to work closely with the Client, Technical Team, QHSE Team and Business Units to develop and deliver the Divisional maintenance and asset strategy. 
The MM will assist in providing a high level of CMMS and asset expertise using CBREs SI7 platform, and management capability for all Hard Services which primarily mean M&E equipment and infrastructure, projects asset plans, Life Safety Systems and statutory related assets and equipment. 
The MM will assist in driving the maintenance strategy and regimes that are consistent across the Division such that the contractual requirements are achieved, programmes are maintained and best practice is introduced and followed in accordance with industry recommendation and guidelines.

  • Managing client’s assets as specified in contract
  • Managing BT assets on the SI7 database as required by the company
  • Applying correct attributes to assets (e.g. pressure vessels, refrigerant type, etc)
  • Applying correct Preventative Planned Maintenance to assets
  • Preparing Preventative Planned Maintenance schedules
  • Assigning Preventative Planned Maintenance jobs to the correct operative
  • Ensuring that contractor schedules are aligned with business requirements
  • Input directly into the SI7 database or prepare bulk uploads as appropriate
  • Understand the current CBRE/ BT Contract and ensure service delivery metrics are managed in accordance with the contractual requirements and are reflected in the CMMS
  • Compliance to an asset management benchmark (ISO55000)
  • In conjunction with the Asset Manager, promotion of our performance levels and delivery of our asset management plan to staff and clients, ensuring that staff are aware of their obligations, our corporate policy objectives and targets. What these means to stakeholders and the utilisation of documents / processes contained within the CMMS
  • Monitoring the quality of data inputted to the CMMS to aid asset trend analysis, performance levels and ensuring a whole life asset approach is appreciated and demonstrated by each site cluster
  • Assist in the provision of in-depth reports for all aspects of PPM/ Reactive and Asset services to provide a clear picture of improvement and performance
  • Liaising with the Technical Team to profile and review the asset database in terms of
    • Asset Condition, Service Provision, Priority and Performance against targets set or asset groups
    • Fault Root Cause Analysis
    • Risk Management Profiles
    • SPoF Registers
    • Reviewing Job and Maintenance Plans in line with Service Groups
  • SLA / KPI Management – Working with the Business Unit operational delivery teams to ensure that on a week by week basis we are performing and that the end of month contract reviews are on target
  • Liaising with Project Managers, Technical Team and the Business Units to ensure Assets are subjected to a whole life review from the concept and planning stages of delivery to a replacement plan at the end of their life cycle, capturing information that can be used to demonstrate “before” and “after” maintenance regime change benefits
  • Collaborate with other departments to identify opportunities of improving the systems such as benchmarking assets across clients, identification and adoption of new technologies
Training and Development 
  • Induction: completing activities and planning any specific activities;
  • Training and Development: carrying out 1/4ly training reviews in asset management and record these; ensuring that training plan remains relevant and achievable; ensuring opportunities for development are identified and recorded.
  • Appraisal: ensuring that objectives remain relevant and on plan throughout the 12 month period.
  • Dissemination of information from CBRE and other business areas as briefed.
  • Make best use of skills and resources.
  • Using and coaching Client staff to ensure their involvement (inclusion and buy-in) in any project or change work. 
 Health & Safety:
  • Ensure all statutory requirements are met and that there are no exposures to health & safety issues.
  • Promote and support excellent safety culture and behaviours to ensure Safety is of the highest priority.
  • Ensure statutory requirements are met within the framework of the contract and any delegated responsibilities are met on behalf of the Client. 
 Account Performance: 
  • Ensure that a full understanding of the requirements of the Contract is established during Induction or during the handover briefing.
  • Identify and manage any risks to CBRE in a timely manner. 
 Client and Customer Satisfaction:
  • Service Quality and Delivery –deliver what has been promised on time with minimal impact on business continuity
  • Development of or working to Service Level Agreements.
  • Demonstrate pro-active and innovative approaches.
  • Good communication – responsive to the requirements and changes. 
 Relationship Management: 
  • Develop and maintain excellent internal & client relationship based on open and honest communication.
  • Effective supplier relationships to ensure they operate as part of the FM team and deliver high quality services. 
Qualifications, Knowledge and Experience:
  • Ability to demonstrate and apply exceptional Leadership behaviours
  • Sound knowledge of HSE. IOSH/NEBOSH Certification
  • Sound Technical knowledge of M&E disciplines 
  • Commercial understanding - P&L/Budget responsibility with regards to asset management
  • Strong Customer Relationship skills 
  • Strong proven experience as a manager within total facilities management 
  • Exceptional knowledge of the delivery of hard services including planned, corrective and reactive works 
  • Proven experience delivering cost savings through efficiency based asset management & projects.
  • Strong communication, influencing and management skills within a complex and multiple stakeholder environment. 
  • Passion for innovation and continuous improvement. 
  • Project Management qualification
  • Process improvement, validation and implementation
  • Facilitation skills 
Use & experience of process improvement tools such as:- 
  • Process mapping and measuring
  • Root cause analysis