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Hull , United Kingdom

Ref#: 9677249768

Date published: 1-Dec-2020

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Part of the Regional Team, efficient delivery of the maintenance function to deliver on statutory and contract SLA’s.

Main Duties and Responsibilities
1 Ensure the highest standards and CBRE competencies are delivered and demonstrated

2 Deliver Portfolio M&E PPM and minor works

3 Ensure the Client, Customer and Team are ‘kept in the loop’ through feedback and regular updates

4 Contribute to the delivery of a quality service, aiming for 100% satisfaction of the Customer

5 Provide technical support, advice and guidance to the Customer and Team

6 Ensure best value for money to the Client by ensuring accuracy within the Team by checking resource and materials are suitable to effectively deliver the service

7 Report on performance to the Regional Supervisor

8 Ensure safe delivery of all CBRE works, including those of our service partners

9 Ensure accuracy and delivery within SLA of all works

10 Ensure continuity of service by controlling resource and cover

11 Produce and validate quotations for Regional minor works

12 Ensure harmony and integrated work ethics within the Contract Support and Regional Engineer Teams

13 Liaise with CBRE Regional Office Contract Support, Supervisors, Managers, and Sub-Contractors to deliver work to the highest standard within SLA, as required

14 Build and foster relationships with the Client, Customer, other CBRE colleagues

15 Collate and submit audit appeal evidence

16 Ensure timesheets and expenses are correctly submitted on time

17 Take ownership of the site delivering exceptional service to the customer

18 Accurately update and amend the CAFM System, via the PDA device

19 Ensure full transparency of the service to the Customer

20 Be available for duty management of out of hours response
Good secondary education, with GCSE passes in Maths and English
Good knowledge of Microsoft Word, Excel and Outlook
Qualified M&E Engineer, bias in either AC/Elec/Combustion
User level understanding of CAFM systems
User understanding and working knowledge of Web-based database systems (SharePoint)
CBRE Authorised Permit Issuer (Electrical, MWAH, Hot, General etc)
Strong, demonstrable multi-skilled competencies in Electrical, Mechanical, Gas, Refrigeration etc
2 Years experience in a similar role
Background in mobile engineering/property maintenance
Mechanical or electrical Background
Experience in working hospital environments preferred
Apprentice trained qualifications

Excellent verbal and interpersonal skills
Exceptional customer service
A good standard of written and verbal communication skills
Sound numeracy and computer literacy
Ability to collate, interpret and communicate key issues from business data
Ability to prioritise tasks
Adaptable and flexible work ethos
Excellent time management and organisational skills
Ability to remain calm under pressure
Results oriented
Demonstrable leadership qualities
Ability to foster team work and lead by example

Committed to the delivery of excellence to customer service
Strongly Demonstrates CBRE Competencies
Be able to respond immediately in a crisis
Calm manner, able to work under pressure and against rapidly changing demands and priorities
Able to make sound decisions when needed, and take accountability for outcomes
Detail conscious, methodical and intuitive in approach
A team player, able to work and foster relationships with the Client, Customers, CBRE  colleagues, CBRE Service Partners and Suppliers
Demonstrate the highest ethical standards when dealing with customers, suppliers and the Team
Delivers on commitments and promises
Earns the confidence and trust of others
Shows respect for others
Goes the ‘extra mile’ to deliver results
Continually seeks ways to improve how things are done
Self motivated
Learns from mistakes and implements change to avoid repetition
Can change a pre-planned schedule to fit in with changing demands
Uses initiative to resolve unexpected situations and requirements
Proposes and implements new and different ways of doing things
Be flexible to work outside core office hours from time to time, travel may be required as the Portfolio grows.  Be part of the call out rota if an when its needed