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Lead Service Now Engineer

Hyderabad , India

Ref#: 19039308

Date published: 25-Jan-2020

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CBRE is the global leader in commercial real estate services, ranked the industry’s top brand by the Lipsey Company for 15 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.

About CBRE Digital & Technology Centre:

CBRE Digital & Technology Centre located in Gurugram is the fourth digital hub created by CBRE across the world and the first outside of its home market, the United States. The new Digital & Technology hub will serve as the firm’s primary software development centre in Asia Pacific, with a focus on CBRE’s next generation technology suite. The depth of technology talent, a legacy for innovation and a unilateral spirit of entrepreneurship were all factors that convinced CBRE that India was the natural choice to pioneer next generation real estate technology. The state-of-the-art Gurugram site currently hosts software engineers, application developers and data analysts. This Centre is emblematic of a wider enterprise shift to a client lifecycle-centric view of our technology enablement capabilities. Further, it will enable CBRE to meet the full spectrum of its occupier and investor clients' needs, with India playing a key role in this process.

Function as the senior-level ServiceNow SME. Assist other team members where needed

·       Under broad direction provide development and administration of CBRE’s global ServiceNow platform

·       Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues

·       Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation

·       Analyze system processes and develop enhancements to improve user experience and general system usability

·       Work with users to fully utilize the ServiceNow product suite

·       Analyze and validate data for successful migration between instances

·       Develop and manage integrations between ServiceNow and 3rd-party system (REST, SOAP, orchestration, and other relevant methodologies)

·       Develop scripts on the ServiceNow platform to automate tasks and integrations

·       Collaborate with business and technology stakeholders, clearly understand their needs and communicate the team’s roadmap

·       Advanced problem solving and deal with a variety of options in complex situations

·       Draw upon the analysis of others and makes recommendations that have a direct impact

·       Facilitate process design sessions with users interpreting needs and leveraging ServiceNow knowledge to deliver results