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Lead Engineer, Data Center Solutions - East, Changi (Office Hour with 24/7 Standby)

Singapore , Singapore

Ref#: 20008759

Date published: 28-Mar-2020

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Provide successful delivery of engineering services to the client on the agreed site(s), ensuring performance of the site from an uptime, quality, compliance and health and safety perspective with a multi-disciplinary technical team.

Key Responsibilities
  • Deliver Data Center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data centre operation to achieve 100% uptime and 100% compliance with all customer SLAs, site certifications and legislative requirements.
  • Maintain 24/7 continuity of utilities: electrical, gas, air-conditioning, heating, water, sewerage, drainage, cleaning and waste management
  • Work closely with the Client to respond to, investigate and close out any service issues, escalating to the Critical Facility Manager or Director where these can’t be dealt with at a site level
  • Manage, investigate and resolve complex technical issues and incidents which arise at the site, reporting all issues back to the Critical Facility Manager
  • Review equipment lifecycle and support the Critical Facility Manager in preparing annual OPEX and CAPEX plans to forecast future expenditure for the site, ensuring works can be performed concurrently and without interruption to the facility
  • Prepare and maintain asset maintenance plans and tasks up to date with new equipment and revised maintenance or regulatory requirements
  • Monitor and report on site electrical and cooling capacities ensuring that all services are operating within design limits
  • Work closely with Critical Facility Manager and provide coverage when Critical Facility manager is absent or during leave periods
  • Develops and maintain a thorough knowledge of all critical assets and their independencies with other critical systems and operations of the site
  • Coordinate and prepare change requests using systems provided in accordance with customer change policies and service level expectations
  • Attend and perform all critical switching, isolation of services at the site so that equipment is by-passed to allow maintenance to be performed. This includes attendance outside of normal working hours at any time requested by CBRE/the client
  • Management of planned maintenance, repairs and upgrade, activities ensuring that all works have an appropriate supervision structure in place. This includes attendance outside of normal working hours at any time requested by CBRE/client
  • Carry out daily, weekly and monthly routine inspections of all critical assets where required 
  • Assist with client auditors and audits ensuring that all documentation is accurately filed and easily accessible on request
  • Manage all PPM and reactive works using the systems provided, ensuring that all work orders are electronically closed out within customer service level expectations
  • Raise work-orders to suppliers prior to commencement of works and manage payment process using internal financial systems
  • Be available for on 24/7 on-call to manage the rectification process for all issues and emergencies
  • Ensure that all Critical Services Technicians are trained to respond to critical situations.
  • Ensure electrical & mechanical infrastructure is maintained per manufacturers recommendation or client/CBRE statements of work (SOW)
  • Be willing/able to be appointed as an HV authorized person for the site and champion technical operations compliance at all times
  • Supervise and manage the technical on-site team members to ensure exceptional performance is being achieved. The Senior Engineer is responsible for setting performance goals for the team, as well as responsible for the development, coaching, and counselling of the team members
  • Closely monitor the Risk Assessments and Supplier activities on the site and ensure they follow current H&S legalisation
  • Manage contractors/suppliers to ensure maintenance, repairs, and operations are to a high standard and in line with maintenance agreements/SLAs
  • Develop, implement and audit local Method of Procedures (MOP’s), Standard Operating Procedures (SOP’s), Emergency Operating Procedures (EOP’s)
  • Monitor the closure of the permits and provide the business with an ‘end of business report’ of outstanding permits
  • Manage minor projects and administration of professional consultants/contractors providing building repair, and capital improvement services where required.
  • Conduct site safety and hazard identification inspections.
  • Supporting CMMS Operator in scheduling/closing out workorders assigned to internal and external technicians
  • Provide relief to the Critical Facilities Manager or Data Centre Manager during their absence
Required Knowledge and Skills
  • More than 5 years of work experience in supporting a 24x7 data centre’s / critical facilities management
  • More than 3 years of experience working in a mission critical environment
  • Confined Space entry trained / AP (Where required)  
  • Strong communication skills and the ability to deal with all levels of staff 
  • Demonstrate a good understanding and be technically competent in all building services, in particular UPS, Generators, Static Switches, Water Treatment, Refrigeration and Air Conditioning
Essential  
  • Unrestricted Supervisor Electrical/Mechanical License
  • Good building services knowledge 
  • Critical Environment Experience 
  • Working knowledge of “Permit to work” systems 
  • Understand and interpret technical drawings / processes 
  • Experience of Computerized Maintenance Management Systems (CMMS), Building Management Systems (BMS), Distributed Control Systems (DCS), and Data Centre Infrastructure Management (DCiM) systems
  • HV Authorized Person/Operator
  • Experience of Microsoft Office applications