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Lead Contract Support

Leeds , United Kingdom

Ref#: 9677249011

Date published: 15-Sep-2020

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Provide a comprehensive financial and administrative service. Provide leadership to a team.


1 Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
2 Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimising contract performance.
3 Understand procedures and processes and operate them to the required standard encouraging best practice. Able to understand and influence the Contract profit report. Provide knowledge and understanding to coach and support others with less experience. 

Examples are:

a) Performing Dynamics Processes such as raising PO, Billing, and Posting Invoices etc.
b) Maintaining contract KPI spreadsheet & analysis and overall BU KPIs (WIP/DEBT/OPO).
c) Raising proper process paperwork and documentations, governing this across the M & E Portfolio.
d) Ensuring that housekeeping in dynamics is kept to high standards through contract support.
e) Ensuring and driving uniformed contract information across M & E Portfolio
f) Adhoc review i.e. PO audit, WIP aging reviews, JBIMR, P & L.
g) Ensuring Contract review information is accurate.
h) Ensuring that M & E SLAs are met for P1- P6, timely job closure, effective communication on concept etc.
4 Achieve results within quality, time, people and budgetary restraints.
5 Ability to actively drive improvement. Perform with an understanding of business requirements and changes, and ensuring continuous improvement. Championing the M & E Systems.

6 Build a team, ensuring whole team is effectively utilised. Lead the team performance through motivation and winning commitment from them. Actively participate in a diverse and effective team.
7 Convey messages and ideas clearly and openly. Involve people and influence decisions. Report internally and externally. Give and receive constructive feedback successfully.



The successful person will hold a recognised CCAB accounting qualification with relevant PQE gained in a similar environment.

Good PC based skills, with experience in Word/Excel and Outlook – intermediate to advance level.

PowerPoint and Access.

3 years experience in a similar role with managerial experience.
Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.
Some financial / accounting experience would be an advantage.

Must demonstrate a strong sense of customer focus.
Excellent verbal and good basic standard of written, communication skills.
Self-motivated and systematic.
Results/ task orientated, attention to detail and accuracy.
Excellent time management and organisational skills.
Commitment to continuous improvement.
Ability to work as part of a team, as well as independently.

Committed to customer service delivery.
Reliable and committed.
Confidential and discrete approach.
Calm manner, able to work under pressure and with changing demands and priorities.
Smart appearance. 
Be flexible to work outside core office hours from time to time.