Job Title: Operations Manager
Reports to: Head of Operations
Role Purpose: Proactively Manage Shopping Centre Operational Requirements, Ensuring Statutory Compliance and Adherence with CBRE Written Policy & Procedures.
? Able to Support effective employee recruitment, development, retention and management plans
? Able to support the team to successfully deliver all specific areas of the Centres business plan
? Able to work as part of a team, supporting other team members and recognising the work of others, maintain a strong one team ethos
? Build and maintain relationships with other parts of the wider team
? Maintain key stakeholders’ relationships with relevant organisations
? Working with Centre Manager to develop operational budgets to ensure they meet the needs of the Centre, and that these are effectively managed and controlled
? Actively manage/monitor supply partners to ensure best value and performance against prescribed key performance indicators is achieved and any remedial actions are recorded and escalated to CST and procurement team accordingly.
? To monitor all activities relating to the Centre, report, record, take effective effective action And escalate accordingly
? Ensure any queries raised by occupiers are recorded and reported to CM/PM and any remedial action is documented in the first instance.
? Maintain centre’s reputation as a high-quality retail destination by proactively managing built environment & its services.
? Work in partnership with the service provider to ensure standards of presentation are maintained to an optimum level and service delivery is in line with prescribed KPI’s.
? Undertake regular internal and external inspections of the Centre, record and report faults and where possible facilitate immediate remedial action or manage timely repairs in accordance with site operational requirements and statutory regulations.
? Work with the centre’s technical services lead to manage the site’s reactive maintenance repairs, PPM schedule and any appropriate project works.
? To work with CBRE colleagues and external consultants in ensuring operational excellence at all times
? Ensure input in compiling and maintaining records relating to the Centre taking any action which may be required
? To produce regular reports to the wider business as required
? Liaising closely with all site teams to ensure that all HSE statutory obligations & associated actions are recorded accurately and in a timely manner on the CBRE Meridian HSE system.
? Undertake regular audits of FM supply partners site operations and procedures to ensure compliance and promote best practice.
? Ensure effective management of life safety systems and emergency procedures are kept up to date and are appropriate to any change in threat level.
? Ensure effective management of compliance and the maintenance of all records and systems, ensuring all are audit ready
? To maintain and support environmental management initiatives, proactively develop and manage the clients Sustainability Action Plan (SAP)
? Work closely with the Centre Manager & CBRE support functions in facilitating proactive sustainable energy management.
? To ensure the centre achieves the KPIs set by the client in collaboration with CM team and supply partners.
? Proactively manage risk, adhere to CBRE’s & client’s reporting procedures, work collaboratively with insurers to reduce site risks accordingly.
? Ability to support and maintain productive stakeholder relationships
? Experience within the facilities management sector or a service driven environment
? Experience of supporting delivery & management of fabric and M&E projects.
? Proven ability to understand and analyse data and create/recommend solutions to problems
? Robust knowledge of HSE law, practices and qualified to IOSH Managing Safely standard
? Ability to work with a broad spectrum of internal and external contacts
? Constantly updating knowledge of legislation and statutory compliance relating to property management
? Understand the principles of contract law
? Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements
? Understand how property is constructed and how plant works
? Able to use IT software such as Word, Excel, and databases
? Commercial Awareness
? Concern for Impact
? Guest Focused
? Decision Making
? Planning and Organising
? Results Focused
? Team Working
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
CBRE is the world’s leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 70,000 people worldwide, with 2000 working in the UK. The company’s core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In Central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.
CBRE Management Services Ltd. is a wholly owned subsidiary of CBRE Ltd. and we manage over 206 million sq. ft. of property in the UK. This involves over 1200 sites, 54 shopping centres and c. 17,500 occupiers from whom we collect rent each year on behalf of the clients.