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Helpdesk Officer - Pok Fu Lam

Central , Hong Kong SAR

Ref#: 20013490

Date published: 16-Jun-2020

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Responsibilities:

·         Providing professional and efficient customer service support, including handling incoming calls / enquiries from customers and calls for emergency with different parties;

·         Updating status and record service requests into the computerised management system;

·         Assisting in scheduling / arranging / following up job assignments to the technicians, contractors and other teammates;

·         Collating and compiling regular reports; and

·         Performing daily administrative duties accurately and timely.

Requirements:

·         Possess Diploma of Secondary Education (DSE) or Form 7 standard or above;

·         Preferably have relevant qualification in Property Management or equivalent;

·         Have at least 2 years of working experience in hotline handling, property management or customer service;

·         Have strong interpersonal and customer service skills;

·         Be organised, detail-minded and self-motivated;

·         Be able to process Chinese and English word typing;

·         Be computer literate with proficiency in MS Excel and Word;

·         Be prepared to work on weekend and public holiday according to the duty roster assigned as required for the morning / afternoon / evening shift; and

·         Have proficiency in both spoken and written English and Cantonese, Putonghua will be an advantage.