Help Desk Analyst
Makati City , Philippines
Date published: 6-May-2020
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Job Summary :
Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications
Essential Duties and Responsibilities :
- Answers and documents all help desk calls related to specific software applications and computer hardware.
- Provides end-user support for specific software applications.
- May assist with some hardware issues.
- Creates and terminates new users related to specific software applications.
- Creates and updates user security access.
- Monitors servers and users to ensure that the systems are operational.
- Informs Digital & Technology Services of any operational problems.
- Conducts system maintenance on network.
- Reviews software literature for any software updates and upgrades.
- Performs other duties as assigned.
- High School diploma, GED, or equivalent work experience
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
- Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
- Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
- Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment.
- Amenable to work on any shift, including night shift
- Willing to be assigned at M1 Tower Makati