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Help Desk Analyst

Makati City , Philippines

Ref#: 19040576

Date published: 7-Nov-2019

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JOB SUMMARY
Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Answers and documents all help desk calls related to specific software applications and computer hardware.
  • Provides end-user support for specific software applications.
  • May assist with some hardware issues.
  • Creates and terminates new users related to specific software applications.
  • Creates and updates user security access.
  • Monitors servers and users to ensure that the systems are operational.
  • Informs Digital & Technology Services of any operational problems.
  • Conducts system maintenance on network.
  • Reviews software literature for any software updates and upgrades.
  • Performs other duties as assigned.
 
Qualifications 
  • A graduate of any IT related course or diploma 
  • With helpdesk/desktop support experience of atleast 1 year
  • With call hadling experience
  • Good communication skills 
  • Willing to work on a night shift schedule 
  • Willing to work in Makati