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Guest Relationship Host

Jakarta Selatan , Indonesia

Ref#: 20017763

Date published: 13-Aug-2020

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CBRE : World wide leader in Real Estate Services.

CBRE in Indonesia
  • Providing exceptional outcomes for clients in Indonesia and throughout the globe by providing world-class advantage. CBRE has representation within Indonesia through our Global Workplace Solutions business based in Jarkarta, as well as through a strategic alliance with PT Leads Property Services Indonesia.
2 vacancies available, We Want You To Join Us!

Purpose of the role:
  • The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints. 

What to expects on the role:

  • Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. 
  • Generates and dispatches service request work orders for completion by vendors.    Schedules conference rooms and audio visual equipment. 
  • Responds to customer inquires and concerns.  Follows up with customers to ensure customer satisfaction. 
  • Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information. 
  • Contacts customer for additional information and communicating the steps in the work order process. 
  • Runs, reviews, and distributes various customer service reports as necessary. 
  • May generate and dispatch service request work orders for completion by vendors. 
  • May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures. 
  • Provides informal assistance such as technical guidance and/or training to co-workers. 
  • Other duties may be assigned. 
To be eligible for the role:
  • High school diploma or general education degree (GED) required.
  • Call Center/ Banking/ Financial institution/Real Estate are most welcome 
  • Customer relationship baclground is a must
  • Minimum two years of related experience
  • Excellent communication skills & stakeholder management
  • Microsoft office literate & ability to type 45-50 WPM
  • Location: South Jakarta (Working at the client'site - Banking Industry)