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Guest Relations Executive - Banking Client @ East

Singapore , Singapore

Ref#: 20005101

Date published: 26-Feb-2020

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Main Duties & Responsibilities 
  • Delivers great experience at highest level of hospitality services, meeting customer needs and exceeding expectations, maintaining standards, elevating delight and removing obstacles.
  • Ensure employee engagement (meet and greet) and provide to end user support based on their needs (human engagement).
  • Champions the end-user experience in any Flexible Working environment; supporting & owning its expected outcomes
  • Protects the privacy and security of the clients, colleagues and the bank’s confidential information and assets by ensuring the bank’s security access control policies & procedures are adhered to
  • Assists the Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed.
  • Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar.
  • Ensures client and company materials comply with client and company brand guidelines.
  • Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.
  • Ensures safety standards are met by those delivering workplace experience services; whether company employees or third-party service providers
  • Performs other duties as assigned

Qualifications
  • Minimum 1-2 years’ experience of working at the Front of House within a Corporate or Hotel environment
  • Experience of working within a demanding fast paced environment involving high levels of customer care
  • Experience of working within a team and desiring to provide a “best class” service
  • Strong customer service skills
  • Professional telephone manners together with excellent verbal and written communication skills
  • Proficiency in MS applications