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Guest Relations Associate (5 months contract)

Hong Kong , Hong Kong SAR

Ref#: 19043164

Date published: 29-Nov-2019

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SUMMARY
To deliver excellent guest services to both internal and external clients in a multinational financial institution. 

ESSENTIAL DUTIES 
Owning the client arrival and departure experience- let your personality shine with hosting services to key reception locations; respond to requests in a professional and timely manner
Managing the coordination of meeting room bookings via MRBS (Meeting Room Booking System)
Assume all responsibility for the MRBS, reservations, catering, events and technology support
Manage incoming telephone calls and enquiries
Manage catering and refreshment for all meetings and ad hoc requests
Liaise catering, audio visual and equipment requirements with vendors and Boardroom attendants
Ensure reception area and meeting rooms are in an orderly manner and report maintenance required
Rotation coverage across receptions as required to oversee the day – day functions
Co-ordinate rostering and rotation of Guest Relations team, including Boardroom attendant and extra manpower;
Assist the Guest Relations Manager with administrative duties or project work as required
Administrative support including compiling the key function forecasts and occupancy reports, reporting on statistical information; and coordination on office access card tracking; 
Provide support to team members. This includes complaint handling, feedback management, standards and client service delivery
Demonstrate high energy and engagement with your client interactions


REQUIREMENTS
Minimum 5 years service experience in a corporate reception, co-working space or 5 – star hotel environment
Excellent verbal and written communication skills
Fluent speaking and understanding of Chinese and English;
Immaculate personal presentation and high levels of professionalism and integrity
Ability to work in a fast- paced environment and work calmly under pressure
Superior customer service skills and a passion for delivering an outstanding user experience 
Seeks responsibility and welcomes accountability
Administrative skills: word, power point, excel, outlook are desirable