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Greater China Account Operations Lead

Beijing , Mainland China

Ref#: 9677250087

Date published: 7-Jan-2021

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The purpose of this position is to direct & oversee facility maintenance management and safety programs for greater China region and manage performance metrics in accordance with account KPI’s(key performance indicators) to secure contractual commitment, excellence in customer satisfaction, financials and resource delivery as well as business delivery for the account.

Develops and maintains positive relationships with managed clients. Conducts client meetings, communicates to clients regarding regional facilities performance. Communicates to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order ogress reports, and other related reports.
Manages covered accounts’ contractual performance and its delivery.
Manages facilities staff to deliver expected service levels to the client within the prescribed budget.
Develops policies and procedures to ensure that client contract specifications are fulfilled.
Responsible for facility inspections for quality assurance on a periodic basis. Ensures facility procedures comply with local regulations.
Supports and develops local business growth opportunity
Supports global and regional accounts in covered area.
Other duties may be assigned.

Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.

Required Knowledge and Skills:
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

Qualifications and Education:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree is desired, with focus on business, technical or management areas.
10 years related managerial experience is preferred

Facility Management certification preferred. Driver's license may be required.