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Front of House - Receptionist (Birmingham)

Birmingham , United Kingdom

Ref#: 9677247234

Date published: 17-Jan-2020

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Role Purpose

We are looking for a Front of House Receptionist who will be able to provide a 5 star service to all Visitors and Clients. 

Key Responsibilities
  • Answering all incoming calls via the switchboard.
  • Providing a professional meet and greet service to Clients and Visitors. 
  • Developing a strong working relationship with the Senior Front of House.
  • Receiving deliveries and ensuring these are dealt with in a timely manner.
  • Franking the post and ensuring ready for collection each day.
  • Responsible for all meeting room bookings and maintaining its use and smooth running.
  • Communicating external and internal meetings to the office. 
  • Arranging Staff and Client catering in house and with external suppliers for events that are held in the ground floor space.
  • Ensuring the meeting rooms are impeccably presented for all meetings and that the required room set up is prepared in a timely manner. 
  • Maintaining a professional reception space area at all times.
  • Maintaining and ordering stationery stock, refreshments, crockery, glassware, cutlery etc.
  • Ensuring the C-Bar area and tea points are clean and tidy.
  • Providing Clients/Visitors with refreshments upon arrival and during meetings. 
  • Assisting with inductions of new staff to the office.
  • Assisting MD’s PA with marketing and larger client events.

Person Specification

  • Proactive and hands on approach.
  • Established experience within a senior receptionist role.
  • Strong interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority.
  • Professional and smart appearance.
  • Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met.
  • Maintains a positive attitude towards routine tasks.
  • Accurate and exceptional attention to detail.
  • Pro-active and enjoys working autonomously and as part of a wider team.
  • Confident and assertive where required.
  • Sociable and outgoing personality.
  • Flexible approach to working hours with occasional early start or later finish due to company events.
  • Understands and appreciates the importance of using discretion.
  • Team player who deals effectively with colleagues and clients.

Skills Required 

  • Good IT skills (Word, Excel, MS Outlook).  RSA Word processing/typing/or equivalent would be advantageous.
  • GCSEs – Maths and English language minimum C grade.
  • Good communication skills, both verbally and in writing.

Hours

Monday to Friday, 8.30am – 5.00pm or  9.00am – 5.30pm on a weekly rotational basis, although flexibility with hours will be required.