Job Title: Front of House
Reports to: Estate Manager
Role Purpose: To manage front of house operational activities for one or more properties located in one region and provide a full reception service to clients and internal customers.
Supervisory responsibility for other CBREMS staff in the property
? To take control of the visitor management process and direct visitors to the appropriate location in the event of an emergency
? Actively react to client requests when logging a departure and ensuring that all processes undertaken are aligned to the locations specific operational standards.
? Effectively manage the meeting room booking process; receiving bookings by phone, email and in person, arranging client catering and AV requirements. Ensure that the room(s) are set up appropriately and cleared down when finished.
? To manage the client space, ensuring that meeting rooms, client reception and restrooms are maintained at an appropriate level in accordance with agreed standards.
? To constantly challenge processes and practices in order to seek improvements in the performance of customer service.
? Promote a customer care ethos; ensuring high quality facilities and administrative services are delivered to internal and external customers.
? To administer the safety management system records relevant to all health and safety matters; and organise/maintain filing systems as allocated.
? Maintain lists for local approved suppliers such as courier, taxi services and catering providers.
? To undertake operational management of contracts and contractors as relates to the facilities management of the building, ensuring regular communication, escalating issues to the CRES Manager when appropriate.
? Receive, log and action help desk calls, managing work flow and escalating to CBRE Management when required.
? To monitor and administer local budgetary and procurement systems as may be required.
? To assist CBRE Management in developing initiatives and systems, and offer comprehensive administrative support as required.
? Assist in undertaking basic research and project work as determined by CBRE Management.
? To provide monthly room usage and recharge reports as requested by CBRE Management.
? Provide support to the Building Manager when needed to help manage sickness, holidays and general absence.
? To undertake other duties and responsibilities within the department, commensurate with the grading of the post, without changing the general character of the post.
? The post holder’s duties must be carried out in compliance with CBRE’s Equal Opportunities Policy, Information Security Policies, and the Health and Safety at Work Act (1974) and other subsequent Health and Safety legislation.
? In addition to the duties contained within this job specification, the Company reserves the right to require you to carry out other duties associated with your function as necessary to meet the needs of the business.
? Previous experience of working within an administrative/receptionist role within a facilities management environment or similar.
? Excellent customer service, interpersonal and communication skills
? IT literate together with an understanding and experience industry specific IT applications
? Ability to work on own initiative, in a team and within a pressurised environment
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
The Company reserves the right to review and update the duties and responsibilities of your job role, appropriately, in line with the needs of the business.