facebook linkedin

Flexible Working Global COE

Singapore , Singapore

Ref#: 9677247435

Date published: 15-May-2020

Share with: Facebook LinkedIn Twitter Send to a friend

Key Responsibilities

The purpose of the Flexible Working Global COE (FW COE) is to be the client’s SME for all matters relating the Flexible Working. The role will be responsible for 5 key areas of focus: 1) Global Program Development, Governance and Continuous Improvement, 2) Cross-functional Integration, 3) Tools, Processes and Collaterals, 4) Delivery Oversight and Guidance, and 5) Training, Education, and Awareness.


Flexible Working (FW) is a key contributor towards Property’s global strategy, with the potential to deliver substantial economic benefits to the client through a reduced property footprint, improving productivity through encouraging greater collaboration, and focusing on workplace experience thus enhancing the lives of its 100k-odd employees. Given the hugely diverse nature of the client, both in size, business nature and geography, the success of FW will depend on developing, governing and continually improving a program that clearly defines the parameters of FW for the client, but in itself flexible enough to be scaled up and down to meet local requirements and context. 

The FW COE’s responsibilities will include:
  • Define FW
  • Identify what is mandatory and what can be scaled up and down
  • Maintain a global tracker
  • Take lessons learnt from projects to feedback into program
  • Engage with geographic and functional leadership to identify major challenges
  • Change Management (internal as well) 


In order for FW to become culturally embedded within the client, it is critical for FW to be strategically aligned with a number of critical support functions, and well-integrated and complementary to their respective processes and procedures. For example, within Property, strong integration within the Projects function will result in effective and consistent delivery of FW projects, whilst integration with Facilities will maximise the success of FW to ensure ongoing support. The client’s support functions outside of Property also play a very important role in the success of FW, especially HR by developing flexibility-promoting policies (as opposed to presenteeism) and ideally cultural change, and ITO by providing the technology that allows a high degree of internal and external mobility. 

The FW COE’s responsibilities will include:
  • FM – FW maintenance built into operational guidelines
  • PM – development of workplace strategy and FW delivery built into PM processes
  • HR – cultural change, employee experience, mobility-supportive policies
  • ITO – “good experience” technology that enables mobility within and outside of the office 
  • Senior Leadership: integration of FW into business goals
  • Property Leadership: continue momentum


Tools and processes need to be developed in order to allow consistent and effective implementation and delivery of FW across the client’s global portfolio, and well-integrated into other Property delivery functions’ processes. To further support country teams in understanding, effectively “selling”, delivering and maintaining FW, standard collateral materials need to be developed and continuously updated and reviewed for quick reference and usage.

The FW COE’s responsibilities will include:
  • Develop
  • Maintain central repository
  • Socialise
  • Integrate processes
  • Briefing
  • BAU Operations


As the client continues to build momentum in implementing the FW program, providing oversight and guidance (and, where necessary, escalation support) over the effective delivery of FW. This can start as early as initial leadership engagement, and typically ends once the project is complete and the business/environment is managed via BAU operations and supported directly by Workplace Effectiveness. 

The FW COE’s responsibilities will include:
  • Successful implementation of FW for major and capital projects, supported by Regional FW Manager
  • People and functional management of FW Managers
  • Direct project engagement with significant delivery escalations
  • Develop assurance checks for data quality such as control sample testing (CST) 


Key to the successful delivery of the program is ensuring all relevant parties, from senior leadership down to operational support, are fully aware of what FW is, its significance to Property and the client, and what their role is in supporting FW.

The FW COE’s responsibilities will include:
  • Develop training, education and awareness programs and reference material as required
  • Deliver training sessions to all relevant internal and external stakeholders with regards to new or improved tools, system features, updates, processes, procedures, and analysis methodologies.
  • Provide advice and guidance to stakeholders on resolving country-specific challenges
  • Identify in-country talent and mentor as required for career progression

Required Knowledge and Skills
  • 8-12 years professional experience in occupancy-related field (e.g. strategic planning, systems management, tactical solutions
  • Experience in Banking & Financial sector a bonus
  • Background in systems administration or process governance a bonus
  • 4 – 8 years’ experience in dealing with occupancy data 
  • English essential, with a second language, preferred
  • Fluency in reading drawings
  • Strong data software skills
  • Meaningful international experience in at least 3 countries.
  • Possess superior written and verbal communication skills.
  • Appropriate IT capabilities.
  • Demonstrable team leadership skills and managing the performance of teams.
  • High level of personal credibility, customer relation management, networking, and interpersonal skills;

Qualifications and Education:
  • Tertiary education in business administration/management, corporate real estate, built environment (e.g. architecture, engineering, interiors, building science etc.), or equivalent.