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Fire and Security Engineer

Exeter , United Kingdom

Ref#: 9677247390

Date published: 31-Jan-2020

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JOB DESCRIPTION

Job Title: Fire & Security Engineer National Accounts
Business Unit / Contract: Fire & Security
Location: Mobile Engineer
Reports to: Supervisor/National Service Manager

Purpose of the role

· To operate within the company RISE values
· To ensure that all PPM’s and reactive tasks assigned are completed and managed within the
contractually agreed SLA’s and KPIs, taking ownership of all assigned tasks through to closure
· To ensure compliance is adhered too with CBRE Health, safety, quality and environmental
procedures
· To be part of an out of hours technical support team providing support by way of phone and or
site visit within an assigned rota
· Provide technical advice and guidance to other staff and customers to resolve technical system
problems
· Providing high levels of customer service always
· Hold a good level of knowledge across all Fire & Security disciplines
· Full Driving License is required as this vacancy will involve travel within a specified area
· Promotion of a positive health and safety culture
Main duties & responsibilities
· Be able to provide maintenance and expert fault finding, providing advice and guidance to
others across all systems including but may not be limited too –
· Fire alarms (all types)
· VESDA systems (or equivalent)
· Intruder Alarm systems
· CCTV systems
· Access control systems
· Operate within the company QHSE requirements
· Excellent communication skills required to be able to operate within a very busy environment
ensuring clear communications are passed between contract support and or clients where
required
· Ensure that work completed on site and on any project’s fully conforms to the relevant
company, customer and legal standards
· Responsible for delivery of services agreed to the contracts, including the cost, quality,
timeliness of work completed
· Manage relationship with customer and liaise with customer to ensure customer is kept fully
informed and project a positive professional image of self and CBRE/Fire & Security
· Ensure that work completed on site/project/contract fully conforms to relevant company,
customer and legal standards and H&S procedures
· Completion of risk assessments and method statements for activities within jurisdiction, ensuring
any hazards are reported and managed through the expected processes
· Undertaking site audits for technical delivery as and when required
· Prompt reporting of all Reporting Events within your control through QHSE
· Develop and maintain key relationships with all stakeholders within the business both internally
and externally
· Ensure all required documentation/paperwork is provided to the office teams within the
timescales agreed to ensure compliance levels are always achieved
Essential Qualities
· Must be able to pass relevant business security screening
· Demonstrable strong technical understanding of all disciplines of Fire & Security Services
· Recognised qualifications in fire & security/electrical
· To be open to cross training and self-improvement
· Focused and determined to achieve
· Able to manage client expectation
· Good communications skills
· Works well under pressure in a very busy environment
· Good IT skills
· Attention to detail
· Reliable & presentable for high profile working environment
· Possesses a clear understanding of responsibilities under health and safety legislation

Training

· Fire & security-based industry qualifications/training or experience
· H&S training – IOSH/NEBOSH/equivalent
· Multi-disciplined engineer

Experience

· Relevant experience required and gained to provide a comprehensive service whilst ensuring
compliance and industry standards are met and adhered too
· Multi skilled operative/experience will be essential
· Installation experience and commissioning – desirable

Aptitudes

· Must demonstrate a strong sense of customer focus
· Excellent verbal, and good basic standard of written, communication skills
· Self-motivated and systematic
· Results/ task orientated, attention to detail and accuracy
· Excellent time management and organisational skills
· Commitment to continuous improvement
· Ability to work as part of a team, as well as independently

Character

· Committed to delivering a first-class customer service delivery
· Reliable and committed
· Confidential and discrete approach
· Calm manner, able to work under pressure and with changing demands and priorities
· Smart appearance
· Adaptable

Contract terms

· Standard CBRE T&Cs will be offered
· Pension
· Sickness
· Holidays – 25 plus bank holidays
· 40 hours per week
· £150 callout retainer
· Mobile engineer
· Callout rota requirement – rota to be defined by line manager
· Notice period 1 month
· Salary – to be discussed with National Service Manager

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position
and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder
throughout the period of employment. The job description may be varied from time to time by the Company
to reflect changes in the post holder’s role and/or the needs of the business.