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Facilities Officer (Hsinchu)

Taipei , Taiwan SAR

Ref#: 20012362

Date published: 12-May-2020

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Daily receive and response to the helpdesk request, update the work order tracking list.
Arrange the daily task of the handyman and supervise Handyman daily task record.
Coordinate the internal and external resource, to keep the work order complete rate can meet the client’s expectation.
Regular report the work order tracking list status to the facility management team as required.
According to PM plan, arrange the Handyman and the PM vendor’s task previously. Review and check their plan, to keep their execution process, and the needed material is OK.
As the interface between the PM vendor and the Client, to coordinate the PM schedule and the procedure application task.
Weekly report the 52 weeks PM tracking list to Client facility management team. And prepare the corrective plan if the schedule is not completed.
Regularly update and modify the PM plan according to the actual operation requirement and seek for the confirmation from the client before the execution.
When get the project management requirement from Client, FO should follow the Client project management process, coordinate the internal and external resource to prepare the needed project material (include construction plan, quotation, schedule ….) and seek the confirmation from the Client office manager.
As the interface between the Client and the Vendor, to coordinate and manage the project implementation process (including the previous communication meeting, quality and the safety management of in the construction phase)
After the project is completed, should prepare the final acceptance record and collect the needed material and file it. The vendor should afford the quality assurance file to Client for the expensive equipment and spare parts.
When received the fault repair information, FO should record it and give the solution proposal to handyman and help him to solve it.
If the fault repair cannot be done by handyman or FO, FO should contact the outside vendor and seek the proposal and the quotation from them.
After the solution is confirmed between FO and outside vendor, FO should report this fault repair solution proposal to the Client facility management team and seek for the approval.
If the fault repair proposal is confirmed by the Client, FO should coordinate the fault repair time windows and send the project application to the Client office manager.
After the fault repair is completed, the fault repair report should be prepared and submitted to Client office manager.
FO should review and approve the vendor’s service scope and the schedule according to the contract between vendor and Client or CBRE.
FO should set and coordinate the Vendor KPI review meeting, prepare the KPI and scorecard and get confirmation from client previously. If the Vendor’s KPI is lower than expectation, should push the vendor have the corrective plan and improve the performance.
In daily operation, check and review the handyman’s spare parts usage record.
Review and double check the spare parts application from handyman, then get the quotation from the vendor and seek approval from the Client.
Double check and audit the spare parts delivery process which managed by handyman.
Regularly Review and update the spare parts inventory management tracking list, keep the inventory stock quantity can meet the fault repair and PM requirement.
Seek for the best channel to reduce the spare parts cost.
FO will be the interface between the client facility team and onsite CBRE team and subcontractor, should keep the good relationship with client facility and the onsite client employee
Weekly meeting coordination with client facility team
Monthly meeting coordination with client facility team
According to the alignment with Client, prepare the meeting material and call the meeting with Client office manager.
Prepare the emergency response procedure, like extreme weather and main system fault issue.
Training the handyman and the vendor employee who will afford service in Client account.
Response to the emergency issue
According to alignment with client, set up the needed SOP list and prepare the SOP file, if the SOP file is confirmed by Client, should training the onsite employee and follow it.
Regularly review and update the current SOP file according to the operation requirement.
Set up the file management regulation, all the records and document should be stored in hard copy and soft copy and can be searched easily.
Temporary task tracking
FO should response to the temporary requirement from Client and seek for the internal and external resource to support this requirement.
If the requirement is out of the contract scope and need extra cost, FO should coordinate with Client office manager and escalate to CBRE management level to seek for the confirmation.
FO should be responsible for the financial management of the site, this should be inclusive budget and the actual cost management. To keep the actual cost is match with the previous budget.
The spare parts cost and the utility consumption, project and fault repair cost should be recorded and report to Client office manager as monthly base.
Support company to win the project in the rebidding process
FO should report all the EHS findings and the incident to Client office manager immediately, follow client office manager’s direction and coordinate the incident recovery process. Prepare the specific incident report to Client office manager in required time.
According to Client internal EHS audit result, prepare the corrective plan and complete all the corrective task according to the aligned schedule.
As the interface between CBRE onsite team and the management level, should keep the company policy is carry out on site
Should complete all the company’s website and other training course, organize the onsite team training program and keep the record of it
HR related issue management of the onsite team, including the vacation, OT and other issue which required by management level or HR department
Work with financial department, to deal with the related PO and invoice and payment issue of CBRE and the onsite sub-contractor

Bachelor’s degree in electrical, HVAC, automation, machinery 
Skilled in MS office
Good English in writing, reading and speaking
Min 8 years in facility management
Good communication skill and active altitude 
Experience in IFM & PJM Management like CBRE, JLL is preferred.