Job Detail

Hard Services Lead : The Hard Services Manager holds full accountability on the delivery of the local Hard Services & Security Services for a major global client account covering all customer sites in scope within Spain (currently 35 sites)

Leads a team providing facilities management services of a wide range of activities for hard and security services. Ensures improvements are achieved and maintained and a proper balance is achieved between responding to client requests and maintaining GWS high standards and cost effectiveness.

Expected size of organisation to manage              5-8 FTE

Essential Duties and Responsibilities include the following

·        Demonstrates strong leadership qualities to drive the performance across this expanding business and team

·        Ensures the overall performance of the contract and required deliverables including: contract compliance, performance management against KPI’s, cost savings initiatives, and customer satisfaction

·        Is responsible for service delivery in assigned countries, supporting with strong technical knowledge

·        Ensures the successful implementation of portfolio-wide initiatives and programs including: savings program, energy program, HSSE, playbooks, training & development, and succession planning

·        Has a strong analytical and problem solving approach applying value creation / innovation across Hard & Security services / supply chain

·        Works in demanding environments, managing change, multiple projects and deadlines

·        Establishes effective business relationships with the customer, and to interact with local client(s)