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Experience Host Associate - Hana

Manchester , United Kingdom

Ref#: 9677249980

Date published: 17-Dec-2020

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Welcome to Hana, backed by CBRE’s decades of Real Estate experience, we’re leading the way in creating spaces where companies and individuals, like yourself, can collaborate and thrive. We’re building a world-class product and team that is redefining the flexible work space and beyond. At Hana, we focus on the details that drive success – a professional environment, thoughtful designs and courteous service – just to name a few. We believe in fostering a culture that drives accomplishment through adaptability, professionalism and thoughtfulness. And, we like to have a bit of fun too. 

Job Summary:

The Experience Host is the primary point of contact for the site and will act as the face of Hana. They will illustrate Hana’s core values and strive to achieve our mission. They will also support the site management team to create a welcoming and collaborative environment where our clients can do their best work. The Welcome Host will ensure that the site processes are running smoothly and it is fully operational.  

Essential Duties and Responsibilities:

Setting exceptional standards within the Hana space 
Answering all incoming calls, emails and web enquiries in a professional and warm manner 
Providing a professional meet and greet service to clients and visitors
Responsible for all meeting room bookings including the maintenance and smooth running
Arranging staff and client catering in house and with external suppliers for events 
Ensuring the meeting rooms are impeccably presented for all meetings and that the required room set up is prepared in a timely manner
Maintaining a professional reception space area at all times
Provides a warm, friendly and professional greeting to all those who enter the site. Be the first and last point of contact for the site
Cover the front desk during normal business hours
Assists clients with arrangements for recreational, dining and business activities
Solve clients issues as needed including engaging necessary support from internal and external resources
Work on initiatives to develop connections between clients, including event support, email and print communications
Assist with set up and breakdown of events
Assist with building operations and maintenance to ensure high level of client experience
Identify issues for escalation to the General Manager or Member Experience Manager
Responds to security and emergency situations per the building and company procedures

Education and Experience:

Previous front desk, concierge or other hospitality experience preferred
Strong interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority
Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
Accurate and exceptional attention to detail
Pro-active and enjoys working autonomously and as part of a wider team
Confident and assertive where required
Friendly and outgoing
Excellent IT and Technology skills to assist members with common technical issues 
Good communication skills, both verbally and in writing
Interest in wellness is a plus

About Hana

CBRE Hana, LLC is a wholly-owned subsidiary of CBRE Group, Inc., the world’s largest Commercial Real Estate services and Investment firm (based on 2017 revenue). Hana partners with Real Estate owners to develop and operate integrated, scalable, flexible workspaces. Each unit contains office suites (Hana Team), conference rooms and event space (Hana Meet) and co-working (Hana Share). Hana provides property owners increased transparency, control over their asset environment, and a valuable offering for companies that desire to maintain their culture and brand while leveraging the benefits of a flexible space offering. More information is available at www.hanaspaces.com.