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Experience Ambassador

Bracknell , United Kingdom

Ref#: 9677247916

Date published: 23-Mar-2020

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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Experience Ambassador to join the team located in Bracknell. 

Role Summary:

Responsible for local end user relationships and customer engagement
The custodian of the account’s guest services and reception activities
Ownership and accountability of visitor waiting area including answering of telephone calls in a clear professional manner, assisting with the booking of conference and meeting rooms
Co-ordinate and book courier services
Ensure full cover to reception is provided between 08:30hrs – 17:30hrs
Constant pulse on the end user experience, acting on customer feedback and tracking and monitoring any experience related suggestions
Deputy to the Experience Assistant and able to support all aspects of site facilities management operations, ensuring that all FM services are delivered in a confident and efficient manner
Proactively review open and planned work orders to ensure that assignments are completed within SLA, responsible for providing the day to day scheduling of FM services in accordance with the Maximo CMMS
Comply with HSE requirements as outlined within the SLA and as instructed as CBRE & Dell policy
Nominated co-ordinator e.g. Fire Marshall as required for emergency control activities
Report all accidents, occupational illnesses and emergencies according to process
Ensure all partners and contractors, under sphere of control, operate within appropriate HSE processes and account’s HSE standards
Maintain monthly performance measurement information for line management in support of contract performance requirements
Responsible for the image and visual standards of the site reception
Proactively control and develop the coordination, planning and organisation of the Front of House Services
Other duties may include – Admin/Finance Support, EHS Training, Work Order Management, Room/Event Set-Up, Mail Room, Furniture Management and Invoice processing

Experience Required:

Facilities management experience preferred
Practical experience in working within a reception environment
Knowledge and awareness of the facilities management industry
Self-motivated and resourceful, good administrative and communication (verbal/written) skills
Customer services experience and the ability to communicate at all levels

About CBRE Global Workplace Solutions:

As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue).  The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: The job title shown above may be different to local job titles used in our business and issued on any contract of employment.