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Estate Services Manager - Carnaby, London

London , United Kingdom

Ref#: 9677250406

Date published: 25-Jan-2021

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Job Title: Estate Service Manager
Reports to: Estate Manager
Role Purpose: Manage operational activities for one or more properties located in one region

Key Responsibilities

To develop and maintain a positive image of the building in its location
To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s)
To monitor all activities relating to the site(s), reporting and taking action as appropriate
Regular inspections of the building fabric
To work in conjunction with key stakeholders ensuring a maintenance and repair programme is in place
To compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required
To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings as applicable
To attend tenants’ meetings with the surveying team
To be responsible for all health and safety compliance.  This includes ensuring that all health and safety audits, fire and other evacuations are carried out on a regular basis in accordance with the laid down requirements, the emergency plan and related site maps are continually update and that Meridian (Health and Safety tool) is regularly updated etc.
To be responsible for Environmental management on site, in compliance with policy and procedure 
To organise fire and other safety evacuations and produce an emergency plan
To proactively manage risk and deal with insurance issues on site
To ensure the Estate achieves the KPIs set by the client, in conjunction with key stakeholders 
Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained and constantly improved for the full range of buildings
To manage major work programmes on site, acting as the liaison point for all parties involved
To produce regular reports to operational manager and surveying team, as required
Ensure procurement is carried out in line with company policy.
Any other duties as directed by your Line Manager

Person Specification/Requirements

Constantly updating knowledge of legislation relating to property management
Ability to work within a team and on own initiative within a pressurised environment
Experience in building and maintaining client relationships
Experience in building and maintaining tenant/customer relationships
Experience in building and maintaining supplier relationships
Experience in using industry/specific IT applications
Experience of managing service charges
Understand the operation of VAT and banking 
Understand the principles of contract law
Be able to specify services, tender contracts and select service providers
High degree and knowledge reference of Health and Safety legislation, and environmental protection requirements 
Understand insurance relating to buildings and the FSA regulations
Understand and apply all procedures relating to work activities
Contributes to team business plan/strategy
Able to plan and manage own workload
BIFM qualification desirable
NEBOSH qualification desirable 
IOSH qualification 

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

The Company reserves the right to review and update the duties and responsibilities of your job role, appropriately, in line with the needs of the business.