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EOI - Senior Helpdesk officer

Hong Kong Island , Hong Kong SAR

Ref#: 9677248200

Date published: 11-May-2020

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Essential Duties: 
Providing professional and efficient customer service support, including handling incoming calls / enquiries from customers and calls for emergency with different parties; 
Updating status and record service requests into the computerised management system; 
Assisting in scheduling / arranging / following up job assignments to the technicians, contractors and other teammates; 
Collating and compiling regular reports; and 
Performing daily administrative duties accurately and timely.

Requirements:
Possess Diploma of Secondary Education (DSE) or Form 7 standard or above; 
Preferably have relevant qualification in Property Management or equivalent; 
Have at least 2 years of working experience in hotline handling, property management or customer service; 
Have strong interpersonal and customer service skills; 
Be organised, detail-minded and self-motivated; 
Be able to process Chinese and English word typing; 
Be computer literate with proficiency in MS Excel and Word; 
Be prepared to work on weekend and public holiday according to the duty roster assigned as required for the morning / afternoon / evening shift; and 
Have proficiency in both spoken and written English and Cantonese, Putonghua will be an advantage.