facebook linkedin

EOI- Senior Helpdesk Officer

Pok Fu Lam , Hong Kong SAR

Ref#: 9677248249

Date published: 18-May-2020

Share with: Facebook LinkedIn Twitter Send to a friend

Responsibilities: 
·         Providing professional and efficient customer service support, including handling incoming calls / enquiries from customers and calls for emergency with different parties;
·         Updating status and record service requests into the computerised management system;
·         Assisting in scheduling / arranging / following up job assignments to the technicians, contractors and other teammates;
·         Collating and compiling regular reports; and
·         Performing daily administrative duties accurately and timely.
Requirements:
·         Possess Diploma of Secondary Education (DSE) or Form 7 standard or above;
·         Preferably have relevant qualification in Property Management or equivalent;
·         Have at least 2 years of working experience in hotline handling, property management or customer service;
·         Have strong interpersonal and customer service skills;
·         Be organised, detail-minded and self-motivated;
·         Be able to process Chinese and English word typing;
·         Be computer literate with proficiency in MS Excel and Word;
·         Be prepared to work on weekend and public holiday according to the duty roster assigned as required for the morning / afternoon / evening shift; and
·         Have proficiency in both spoken and written English and Cantonese, Putonghua will be an advantage.