EOI - IT Helpdesk L2
Manila , Philippines
Date published: 9-Mar-2020
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Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answers and documents all help desk calls related to specific software applications and computer hardware.
- Provides end-user support for specific software applications.
- May assist with some hardware issues.
- Creates and terminates new users related to specific software applications.
- Creates and updates user security access.
- Monitors servers and users to ensure that the systems are operational.
- Informs Digital & Technology Services of any operational problems.
- Conducts system maintenance on network.
- Reviews software literature for any software updates and upgrades.
- Performs other duties as assigned.