Pok Fu Lam , Hong Kong SAR
Ref#: 9677248250
Date published: 18-May-2020
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| Responsibilities: | ||||||||||||||||
| · Providing professional and efficient customer service support, including handling incoming calls / enquiries from customers and calls for emergency with different parties; | ||||||||||||||||
| · Updating status and record service requests into the computerised management system; | ||||||||||||||||
| · Assisting in scheduling / arranging / following up job assignments to the technicians, contractors and other teammates; | ||||||||||||||||
| · Collating and compiling regular reports; and | ||||||||||||||||
| · Performing daily administrative duties accurately and timely. | ||||||||||||||||
| Requirements: | ||||||||||||||||
| · Possess Diploma of Secondary Education (DSE) or Form 7 standard or above; | ||||||||||||||||
| · Preferably have relevant qualification in Property Management or equivalent; | ||||||||||||||||
| · Have at least 2 years of working experience in hotline handling, property management or customer service; | ||||||||||||||||
| · Have strong interpersonal and customer service skills; | ||||||||||||||||
| · Be organised, detail-minded and self-motivated; | ||||||||||||||||
| · Be able to process Chinese and English word typing; | ||||||||||||||||
| · Be computer literate with proficiency in MS Excel and Word; | ||||||||||||||||
| · Be prepared to work on weekend and public holiday according to the duty roster assigned as required for the morning / afternoon / evening shift; and | ||||||||||||||||
| · Have proficiency in both spoken and written English and Cantonese, Putonghua will be an advantage. | ||||||||||||||||