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Director - Property Management

Abingdon , United Kingdom

Ref#: 9677248240

Date published: 15-May-2020

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Job Title: Director – Property Management
Location: Milton Park
About the Team
Property Management is one of CBRE’s key service lines. Led by David Fogarty, the business currently employs circa 400 people within the UK.

They enable their Clients to focus on their core business by managing their real estate with total efficiency and with the aim of maximising its value. Their investment in both people and technology has created a state-of-the-art property management service, ironing out inefficiencies and adding value all the time.

This role is both a strategic and operational role, taking a lead on all property management activity in one of the UK’s biggest office parks, Milton Park.  

The role is to lead the high performing property management team on site and work in partnership with the client to deliver our core services, but also strategically work on growth with this client.  We offer the following opportunities:
? Interesting and varied work 
? Leading Client relationships with opportunities to grow instructions
? Co-ordinating and running Client instructions 
? Managing and mentoring talented surveyors within the team
? Structured training and career progression
? Opportunities to become involved in asset management work
? Opportunities to become involved in Executive and Operational Board projects to continue to drive CBRE and industry best practice, Global Standards and the strategic direction of the business to World Class
? Business Development and key involvement in pitches
? Great internal support network
You will work alongside the existing team members who collectively have ambitious plans to provide a market leading service to the client.
Key Responsibilities

? Leading and owning the Client Relationship on site – integrating the CBRE team with the on-site client team to proactively deliver a great service
? Driving business growth and profitability with set business targets – this to include maximising ad-hoc income form the instruction for both Property Management and other Departments and implementing efficiencies within the team operation
? Ensuring all fees are collected and there is no debt
? Continually driving change and progress in the business to evolve with Client and market demands
? Working on departmental projects, generated from the Executive and Operational Boards
? Holding key relationships with REAS (Real Estate Accounting Services) and FM to maintain teamwork
? Managing and supporting direct reports within the team 
? Mentoring individuals across the business
? Owning and managing the transition of client/properties in and out of CBRE management
? Responsibility for compliance relating to the site, taking action or escalating any issues relating to non-compliance
? Ensuring consistent, high quality service delivery across all areas for the Clients where you hold responsibility
? Signing off and ensuring all Client reporting is accurate and delivered on time
? Leading Client meetings where directly responsible
? Ensuring all SLA’s and KPI’s for Clients are met
? Carrying out property inspections
? Direct responsibility for the management of a few key properties
? Identifying and progressing opportunities for cross-selling activities
? Identifying and actioning any asset management opportunities
? Being fully conversant with, and adhering to, the rules and procedures contained in the Company’s FCA Insurance Business Compliance Manual
? Being fully conversant with the CBRE Asset Services Global Standards and ensuring these are adhered to across the team

Key Skills/Knowledge

? Property Management and team management experience
? Commercial awareness of running a business
? Understanding of how a P&L operates
? Up to date knowledge of legislation relating to property management
? Technical expertise
? Ability to build and maintain strong Client relationships
? Ability to build and maintain occupier / customer relationships and understanding the true meaning of Client Care for both landlords and occupiers
? Understanding of Clients’ investment objectives
? Ability to recognise opportunities for selling additional services to Clients, including cross-selling
? Conversant with RICS rules, regulations and guidance
? Understanding of VAT, banking and credit control methods
? Ability to use IT software and applications such as Word, Excel and other databases
? Ability to contribute and support driving team and department business plans with forward thinking ideas
? Ability to support and lead direct reports and agree clear career development plans with them
? Ability to support and mentor other junior team members
? Ability to effectively deal with non-performance
? Knowledge and understanding of other service lines within the property industry, as are provided at CBRE

Person Specification

? Excellent interpersonal skills 
? Positive influencer and motivator
? Ability to successfully pitch for new work with excellent presentation skills 
? Ability to lead by example in all RISE values
? Personal service operator
? Accurate and exceptional attention to detail 
? Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
? Pro-active and enjoys working autonomously and as part of a wider team
? Ability to troubleshoot and diffuse situations where required
? Confident and assertive where required
? Sociable and outgoing
? Flexible approach to work
? Understanding and appreciation of the importance of using discretion
? Team player who deals effectively with colleagues and Clients

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

CBRE is the world’s leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 90,000 people worldwide, with over 3,000 working in the UK. The Company’s core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.