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Customer Experience Lead, Strategy & Programs

Singapore , Singapore

Ref#: 9677250283

Date published: 29-Jan-2021

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The purpose of this position is to provide assistance to Facility Management team in completion of multiple functions of building operations and maintenance for a banking portfolio.
  • Lead a team of FC, Events, Receptionist, Guest Relations Host, Mail Room and Technicians
  • Oversees maintenance/repair work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping, and janitorial work.
  • Responds to client inquires and complaints. 
  • Ensures timely and quality service delivery to clients. 
  • Follows up with clients to ensure customer satisfaction.
  • Provides assistance to move, add and change activities.
  • Runs reports on open and completed work orders and checks status with the appropriate technician or supply chain partner.
  • Conducts periodic building audit, food safety audit, and cleaning audit.
  • Ensure that all safety and environmental audit action items are addressed and appropriate documentation is maintained.
  • Ensure that all building services are monitored and available for use when required.
  • Arrange rectification of service failures, investigate causes of problems and take steps to prevent reoccurrence of service failures.
  • Issue purchase orders ensuring correct account code allocation and approvals.
  • Assists in the preparation of operating and capital budgets.
  • Manages vendor relationships and trains vendors on work order and billing procedures. Processes invoices and ensures proper cost-centre coding.
  • Reviews periodic reports including financials, and explains variances. Works with finance team to correct errors.
  • To support FM and CSM as and when it’s needed.
  • Event coordination and overall readiness at the premises
  • Diploma or Degree in Facilities Management or equivalent.
  • Relevant facilities management experience.
  • Ability to use work order  system.
  • Problem solving/trouble shooting skills.
  • Excellent communication skill