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Contract Support

Warwick , United Kingdom

Ref#: 9677250691

Date published: 11-Feb-2021

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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support (Administrator) to join the team located in Warwick, Warwickshire. The successful candidate will be responsible for providing exceptional customer service, comprehensive financial and administrative services to the client and the contract.

Role Summary: 

Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
Positively respond to both our internal and external customers through effective communication and personal accessibility.
Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized
Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers
Compilation of the Contract Review pack
Conduct supplier surveys on MySupplier – where applicable
Compilation of the Customer Monthly Management Report
Liaise with the client regarding payment of invoices
Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system – where applicable
Continually develop systems to maximize efficiency benefits for the customer and GWS
Update labour allocations to ensure accurate client reporting

Support the preparation and delivery of monthly Contract and Account Reviews
Co-ordination of the billing application, calculating margins, raising invoices and submitting to client
Chase any debts to keep within contractual terms
Creation and review of management reports such as P&L, WIP, Debt, OPO's & Invoice Pool
Raise Purchase Orders
Review open Purchase Orders
Policy and procedure compliance
Process supplier invoices and resolving any queries
Comprehensive spend tracking
Weekly report submission to include WiP, Debt, Invoice Pool and OPO updatesDrive high quality financial performance to influence P&L result
Ad-hoc reporting as requested by Business Unit or Business/Finance

Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements
Report and management of work management system
Log in hazards & customer feedback on the QHSE Management Portal
Subcontractor reviews - where applicable
Logbooks compliance
Maintain eLogbook’s – where applicable

Timesheets management
Organise training for the team
Update of the team attendance planner
Arrange agency cover and submitting hours on portal
Culture carrier and promotes best practice

Experience Required: 
Awareness of the facilities management industry
Strong PC skills, MS Office
A good working knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint
Demonstrate good presentation skills
Ability to plan and prioritise
Have strong organisational skills, for records management etc
Understand the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner
Experience at interfacing at all levels throughout an organisation
PC Literate – understanding of how to use the technology as a tool
Communication and presentation skills at a high level
Demonstrable understanding of the FM operation and management of a range of services
Flexibility may be required within your working hours to accommodate the operation

About CBRE Global Workplace Solutions: 
As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide