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Contract Support

Hull , United Kingdom

Ref#: 9677249294

Date published: 21-Oct-2020

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Contract Support
Purpose of the Job

Provide a comprehensive financial and administrative service.

Responsibilities
? Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
? Positively respond to both our internal and external customers through effective communication and personal accessibility. 

Understand procedures and processes and operate them to the required standard. Examples of these are:

Ensuring compliance to policies and procedures
? Ensuring that sales invoices are raised in a correct and timely manner.
? Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin.
? Raising purchase orders in line with company requirements.
? Assisting the Contract Manager in the management of WIP and debt.
? Understanding the contract, including scope and terms & conditions.
? Assisting the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
? Management of helpdesk and asset management systems (e.g. Concept, Maximo)
? Maintaining on site personnel records including training matrixes, holiday and sickness records and timesheets
? Assist with monthly Client reporting
? Working with the contract manager to help improve the financial standards of the contract that are measured against monthly key performance indicators
? Achieve results within quality and time restraints.
? Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
? Actively participate in a diverse and effective team.
? Convey messages and ideas clearly and openly. Involve people and influence decisions.

Person Specification
? A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
? Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.
? Good PC based skills, with experience in Word/Excel and Outlook – intermediate to advance level, desirable skills in PowerPoint and Access

Experience
? 3 years’ experience in a similar role.
? Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.
? Some financial / accounting experience would be an advantage.

Aptitudes
? Must demonstrate a strong sense of customer focus.
? Excellent verbal, and good basic standard of written, communication skills.
? Self-motivated and systematic.
? Results/ task orientated, attention to detail and accuracy.
? Excellent time management and organisational skills.
? Commitment to continuous improvement.
? Ability to work as part of a team, as well as independently.

Character
? Committed to customer service delivery.
? Reliable and committed.
? Confidential and discrete approach.
? Calm manner, able to work under pressure and with changing demands and priorities.
? Smart appearance. 
? Be flexible to work outside core office hours from time to time.

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