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Contract Performance Manager

Swansea , United Kingdom

Ref#: 9677247686

Date published: 27-Feb-2020

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CBRE Global Workplace Solutions ‘Local Facilities Management’ is a leading provider of facilities maintenance and support services in the built environment, working in partnership with some of the UK and Europe’s best-known companies. We are a Company that prides ourselves on offering an excellent service and are growing at around 20% year-on-year. We have an exciting opportunity for an exceptional Contract Performance Manager  to join our UK Services division based in Swansea. 

Purpose of The Job
To support the operational functions of CBRE with particular emphasis on the minimisation of Contractual risks and penalties and contribution to the long-term profitable growth of the Contract through application and adherence to the Contract. 
To deliver robust Contractual and commercial processes, advising and developing processes to drive contractual compliance and adherence to KPI’s and SLA’s. 

Commercial Acumen: 
To act as the ‘specialist’ in respect of contractual commercial issues including: 
Contract terms and conditions; SLA’s and KPI’s Operational Performance issues. 
To be the educator of the operational team in respect of the contractual commercial risk and performance targets giving guidance, advice and/or taking the lead where required. 

Operational Delivery: 
Ensuring commercial elements of contracts are implemented by the Operational Team, including uplifts, change control, comprehensive repair and over threshold fund control, SLA/KPI’s, etc. 
Maintaining profit margins through proper adherence to contractual terms. 
Review all audit results and provide mitigation against recorded NC’s. 
Provide input to key contract processes such as FMR, LCR, Critical Spares etc. to ensure that PMS is fully considered. 
Building key customer contacts to strengthen CBRE’s position in the development of long-term customer relationships. 
Monitoring adherence to Procedures through monthly Reviews. 
Respond to any claims of unavailability. 
Own the PMS process to deliver a reduction/avoidance of financial penalties. 

Supplier Management: 
Ensure Supplier engagement satisfies CBRE’s obligations and PMS failings are back to back with them. 

Accountable to the Account Manager and the Divisional Commercial Manager.