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Client Contract Manager - Facilities Management

Singapore , Singapore

Ref#: 9677248546

Date published: 5-Oct-2020

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Job Summary

Reporting to an Area General Manager, the successful candidate will ensure that an outstanding standard of FM service is delivered to our client through effective leadership of an on-site team. The Contract Manager will take ownership for all aspects of operational management including health and safety, environmental, projects, budgetary costs, and customer service standards.

Key Responsibilities

Operation
  • To be responsible for both strategic and operational management of hard and soft FM services.
  • Full financial P&L responsibility.
  • Provide leadership and management to the on-site FM team, including a Contract Support and a team of CBRE engineers.
  • Act as first point of contact for all facilities management queries on site, and deal with these in an efficient and timely manner.
  • To build and maintain excellent client relationships.
  • Ensure the highest standards of health and safety are maintained on site.
  • Take responsibility for the delivery of extra works and projects.
  • Deliver effective line management of an FM team including employee engagement, career development, appraisals, and HR responsibility.
  • Take responsibility for the transitions and contract mobilization.
Finance
  • Preparation and delivery of monthly contract review
  • Coordinate the billing application, calculate margins, raise and submit invoices to client
  • Chase client for payment based on contractual payment term
  • Create and review of management reports such as profit & loss, WIP, UNBILLED revenue, debt, and invoices pool
  • Raise purchase orders and review open purchase orders
  • Process supplier invoices and solve queries
  • Track comprehend spend
  • Submit weekly reports including WIP, unbilled revenue, debt, invoice pool and OPO
  • Report regularly or in-scope and out of scope works
  • Drive high quality financial performance to influence profit & loss results
  • Prepare ad-hoc reports as requested by business unit or finance
Quality
  • Coordinate sub-contractor’s quality files to ensure statutory compliance with QSHE requirement
  • Report and manage of work management system
  • Log in hazards and customer feedback on the QHSE management portal
  • Identify and implement innovation across the contract to enhance performance and continue to meet client’s expectations
People & Development
  • Monitor and maintain the attendance planner
  • Collate and process timesheets and expenses weekly
  • Maintain and monitor people records such as new starters, leavers and staff movement
  • Communicate professionally and effectively and build & maintain relationship at all levels with internal and external customers
Others
Obtain and upload supplier quotations onto the internal system for client approval


Required Knowledge and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMMUNICATION SKILLS 
Good written and verbal communication skills. Require effective communication skills at all levels.

REASONING ABILITY 
Ability to comprehend, analyze, and interpret basic financial documents. 

FINANCIAL KNOWLEDGE
Require basic knowledge of financial terms and principles. Meticulous and sensitive to numbers. Attention to detail and accuracy

OTHER SKILLS and/or ABILITIES 
  • Intermediate experience with Microsoft Office Suite. Must have a strong command of the English language and excel in the areas of spelling, grammar and punctuation
  • Capable working in matrix environment
  • Possess customer focus skills with a passion of customer service
  • High degree of integrity 
  • Excellent time management and organization skills
  • Ability to work under pressure and independently
Qualifications and Education
Possess Degree qualification and a minimum of 5 years of contract admin experience and industry knowledge in facilities management, Facility Management services and Projects.