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Associate Project Manager

Makati , Philippines

Ref#: 21001021

Date published: 13-Jan-2021

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Job Summary:

Responsibility for the publication and communication of the programmed Service Transition process and supporting templates. Work with business unit stakeholders to ensure delivery, service transition, change, documentation is published to expected quality standards in line with release timescales Identify, influence, and lead the implementation of best practice initiatives that improve on the efficiency and effectiveness of the Service Transition function. 


  • Graduate in any field, PMP certification (nice to have).
  • Must have an in-depth experience transitioning BPO, BPM, Shared Services.
  • Minimum 2 years Transition Management Experience
  • Excellent written and verbal communication skills. Strong organizational and analytical skills.
  • Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
  • Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
  • Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires intermediate analytical and quantitative skills.
  • Intermediate skills with Microsoft Office Suite. Ability to read and understand architectural drawings. Working knowledge in MS Project is helpful. Knowledge of leases, contracts, and construction practices preferred.

Essential Duties and Responsibilities:
  • Use your proven project management experience to lead the transition of GWK accounts/stakeholders by leveraging your knowledge and curiosity of current and future Service Management and Transition Management methodologies
  • Focus on building trusted relationship with stakeholders, influencing GWK strategy, and building supporting vision documents.
  • Own end to end project management plan - Initiation, Planning, Execution, Monitor and Control and Completion or closure of Project
  • Understand the Transition Plan, focus on timelines and assumptions & seek clarifications if any
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Project planning – estimating timelines, costs, resource requirements and execution
  • Conduct detailed transition planning in accordance with defined service go-live commitments
  • Create detailed RACI matrix at the planning stages with all cross-functional team members
  • Track day-to-day tasks as per project plan, highlight risks & put in place mitigation action plans
  • Establish governance and meeting cadence with accounts and cross-functional teams
  • Validate output by functions before it is sent to the account, e.g.: Training plans, SOP tracker etc.
  • Prepare Tollgate report-out docs & own completion of all tollgate deliverables including travel and site readiness (if applicable)
  • Escalate pending activities as per communication plan & escalation matrix for the project
  • Maintain Action, issue, risk logs and keep the teams updated about changes in status through proactive communication
  • Coordinate with account PMO – on dependencies, risks & issues
  • Manage relationships with the account stakeholders & also internal teams throughout
  • Act as a coach and trusted advisor for the accounts in the transition/migration journey and sales cycle
  • Support the TL/resources in running transition workshops – both for internal stakeholders and accounts
  • Schedule calls as per governance matrix and prepare materials for calls as relevant
  • Conduct Transition Planning in accordance to defined Process Go Live commitments.
  • Schedule calls as per governance matrix and prepare materials for calls as relevant
  • Work with account Project Manager and GWK teams to ensure that all contractual milestones and deliverables related to transition projects are met