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Associate Director, Client Care

Beijing , Mainland China

Ref#: 19043583

Date published: 18-Dec-2019

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Position Title: Associate Director, China Client Care
Business Unit: Client Care, China
Reports To:Head of Client Care, China

Key Objectives

Client Care is a global business initiative. We are focused on developing the strongest possible client relationships; understanding and anticipating each client’s unique needs; deploying the entire CBRE enterprise and producing measurably superior outcomes for our client.

Key Activities

1.Operations

• Support Head of CC, China, with relaunch of programme, support account servicing activities and day-to-day operations
• Deliver and execute China CC communications plan and client outcomes stories
• Brainstorm, support and execute thought leadership events and internal engagement 

2.Client Analytics

• Prepare pitch documents to emerging clients – by analyzing industry trends, pinpointing client challenges and proposing internal solutions
• Track progress (including meetings, engagements, pursuits and wins) of China CC and emerging clients
• Oversee accuracy of client intelligence and adopt / promote Client Knowledge Center
• Work closely with APAC team to ensure timely and accurate revenues on China CC clients and analyze gaps in business 
• Assist Head of CC, in creating and presenting high level analysis to GC Committee (presentations, annual reports etc)         

Skills, competencies and qualifications 

• Degree and 8-10 years of working experience
• Deep understanding of commercial real estate industry in China – including industry trends, investor and occupier needs and real estate solutions
• Proven ability to influence and build collaborative relationships with senior level stakeholders
• Outstanding organizational skills, excellent planning abilities and exemplary attention to detail
• Multitasker able to manage multiple projects at the same time 
• Strong working knowledge of Microsoft Excel and PowerPoint