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Associate Director, Client Care

Shanghai , Mainland China

Ref#: 19006290

Date published: 21-Feb-2019

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Key Activities:

• Operating Client Care program in China with the focus of real estate investors;

• Proactively plan, engage, follow-up and convert domestic opportunities;

• Act as Account Manager for 8+ domestic investors, and developers;

• Develop and maintain strong relationships with key decision makers;

• Support the business with understanding client needs and help drive client outcomes;

• Develop and execute plan for client strategy, outreach and communications;

• Close partnership with research on thought leadership initiatives;

• Internal stakeholder management and development of business engagement;

• Close collaboration with the business and support functions.

Skills and competencies

• Good understanding and network in domestic commercial real estate;

• Significant experience in client account management a significant advantage;

• Degree and more than 10+ years of working experience;

• Languages: Fluent in Mandarin and English;

• Outgoing, and able to “open doors”, sales drive with entrepreneurial mind-set;

• Proven ability to influence and build collaborative relationships with senior stakeholders;

• Outstanding organisational and process management skills.