The Area General Manager (AGM) is accountable for the leadership, management and development across all aspects of a Data Centre portfolio of accounts. This includes service delivery, QHSE, statutory compliance, people and talent management, operations management and the continual development of the customer base.
Experience, Knowledge, Skills and Abilities
•Proven track record within the Data Centre or Facilities Management industry.
•Managerial experience at Contract / Account Manager or above within technical and or hard services is essential.
•Proven experience of business development and strong commercial acumen.
•The development and review of teams, appraisal, and the application of effective people management practice.
•Excellent motivational and influencing skills, with high levels of personal integrity.
•Incumbents must be self-starters, confident and composed.
•Organised, able to prioritise and deliver within high pressure, business critical environments.
•Ability to balance strategic thinking with tactical delivery for client satisfaction.
•Excellent understanding of health & safety legislation.
•Ability to gain trust and support of top-level management and key client decision makers.
•Experienced client relationship manager.
•Excellent influencing and negotiation skills.
•Excellent interpersonal skills for effective management of people at all levels of the organisation.
•Strong financial skills.
•Ability to manage conflict and crisis situations effectively.
•Organised and detail focused with the ability to multi task.