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Area Facilities Manager

Dundee , United Kingdom

Ref#: 9677249182

Date published: 6-Oct-2020

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Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. 

Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.

We encourage new ways of working, driving innovation, whilst always living to our RISE values. 

Respect Integrity Service Excellence

The role: Area Facilities Manager (AFM)
The purpose of our area facilities manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues – enabling them to be brilliant.  

You have management and overall responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards. 

Key responsibilities are as follows:
Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers and your team to deliver the target working environment 
Responsible for health and safety compliance onsite, including that of third party service providers and maintenance records. This includes ensuring that BT are regularly updated
Preparation, control and monitoring of the service agreement in accordance with the BT contract and associated budgets
Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained, and continuously improved for the full range of buildings and services 
Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports 
Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture 
Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable 
Ensure fire and other evacuations are carried out on a regular basis in accordance with health and safety requirements 
Liaise with local authorities as appropriate 
Proactively manage risk and deal with insurance issues relating to your cluster 
Manage major work programmes on site, acting as the liaison point for all parties involved 
Produce management reports in accordance with the needs of the business 
Play a lead role in the management and control of incidents (e.g business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and PFS business 
Develop an exceptional partnership with ISS and PFS colleagues to deliver and improve appropriate workplace environments collaboratively
Work with the procurement department to ensure compilation of external contracts 
Work with the CFU, waste champions and yard marshalls, to comply with the CBRE and BT waste management policy 
Be available and on call outside normal working hours, to manage incidents and escalations across the estate 


Person Specification:
Previous facilities management experience, this includes line management responsibility and contractor management 
Excellent customer service, interpersonal and communication skills 
High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified 
The ability to understand complex problems and make recommendations whilst remaining calm under pressure 
Able to demonstrate an empowering and inspiring leadership style 
Strong commercial acumen is essential, and experience of managing a P&L is preferable 
Analytical skills, competent in performance management – analysis and reporting techniques 
BIFM qualification desirable 


Our mission: To build a world-class business through exceptional service and exceptional people


RESPECT

We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration. 
INTEGRITY

No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for. 

SERVICE

We approach our clients’ challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities. 

EXCELLENCE

We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.