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Alliance Director

London , United Kingdom

Ref#: 9677249427

Date published: 29-Oct-2020

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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Alliance Director to join a key client account support leading a multi-cultural team accross 53 countries. The successful candidate will manage the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value.  

The Alliance Director will ensure alignment between the account organization and other departments within GWS to maximize value creation and ensure excellence in operational delivery by providing direction and oversight to enable account teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client.

Through the development and execution of an Account Business Plan, the Alliance Director will be responsible for the profitable revenue growth and profit targets of the account portfolio.  The incumbent is required to develop and foster CXO and senior level customer relations as part of developing strategic plans that ultimately improve the client’s business, utilizing the full breadth of products and capabilities of GWS.

P&L, Contract Management and Governance:
  • Accountable for financial performance of assigned account/s; Indirectly leads the resources to deliver against the contract, managing scope interpretation as required
  • Lead the sponsorship essential to deliver against the contract, managing Scope interpretation as required
  • Engage executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services

Customer Relationship Management & Development:
  • Manage the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client
  • Demonstrate credibility and thought leadership, influencing business outcomes
  • Manage enterprise wide client relationships at senior levels acting as an extension of the client’s executive management team 

Strategic Planning & Value Creation: 
  • Support growth of customer’s business through the development and execution of an Account Business Plan
  • Represent the customers’ best interests externally and internally to GWS
  • Accommodate, plan, integrate portfolio contraction & expansion ensuring the successful management of scope expansion & renewal activities

Service Delivery Integration and Assurance:
  • Act as team leader and be responsible for provision of all services that touch customer; manage escalation process
  • Maintain effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within GWS and executive leadership
  • Manage in a matrix environment and customer business changes that impact service delivery

Leadership:
  • Direct the account leadership team and may have direct reporting as well as matrix reporting responsibilities 

Skills, Knowledge & Experience:
  • Ability to effectively navigate in a matrix organization
  • Demonstrable experience of managing a complex large (Global or EMEA) Client account
  • Exceptional collaboration skills
  • Strong communication skills
  • Interprets and manages risk
  • Delivers results
  • Understanding of contracts and commercial models in the market
  • Proven experience as a visionary leader
  • High level of personal credibility, customer relationship management, networking and interpersonal skills
  • Proven track record in the development & implementation of strategic plans
  • Significant experience managing customer accounts across multiple regions

About CBRE Global Workplace Solutions:

As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue).  The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: The job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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