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Account Manager

London , United Kingdom

Ref#: 9677249590

Date published: 16-Nov-2020

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Account Manager, London - Data Centre Solutions (DCS)

Job purpose

P&L client account owner in EMEA for CBRE DCS
Accountable for the performance of the client account in-line with the business expectations in relation to revenue and margin growth
Be responsible for delivering experienced and professional personnel into the clients data centre delivery team
Foster the relationship with the client to ensure that their needs are met
Ensure that we are aligned as best as possible with the client's culture with the people we provide

Roles and responsibilities

Responsible for managing several client accounts within EMEA and being the face of the company
Championing the customer/client at all levels internally and externally
Being a main point of contact for all growth opportunities
Building new business relationships where possible
Giving sales presentations to the client team at all levels
Managing employer’s client relationships and providing clients with excellent service and support
Feeding back all suggestions for improvement and market research
Ensuring they are aware with all competitive activities within accounts and preventing attrition
Ensuring all the people we provide a performing at the highest standards
Ensuring that we are giving the best value to the client on this account
Attending the sites regularly to meeting with clients and CBRE staff where applicable
Resolving any personnel or performance issues before they become an issue
Forecasting revenue
Continuously striving for efficiencies
Providing internal governance of our people to ensure best service
Leading, training, and managing other members of the account management team and dealing with any issues that may arise
Undertaking and managing performance review with the team
Resolving any payment issues with have up or downstream
Building strong effective working relationships with site teams across all interdependencies
Interacting regularly with client(s) to ensure that goals and objectives are established and achieved
Managing and leading project management staff in the account and ensures thorough staff understanding and implementation of operations, policies, and procedures
Responsible for identifying tracking performance, coaching, training needs, and motivating direct reports and work group
Directly or indirectly responsible for hiring, terminating, compensation, and performance evaluation for direct reports and work group
P&L Responsibilities for the client's EMEA Account
Monthly Reporting on Current and Forecast Positions for Account
Ensuring that all financial objectives are met
Analysing variances and initiate corrective actions
Ensuring all accounts are managed through Company policies and procedures in relation to commercial activities

Unfortunately due to the volume of applications received we are only able to respond to successful candidates.