·Assist account manager for account operation related works, such as generate reports, facilitate team activities, organize client & team meetings.
·Coordinate HR related works, such as employee onboarding/exit process, attendance report and other HR related activities
·Responsible for finance/procurement related works, such as issue PO/invoice, finance requested reports, follow up vendor contract and payment, etc.
·Assists in the preparation of operating and capital budgets
·Responds to client inquires and complaints in a timely fashion. Follow up with clients to ensure customer satisfaction.
·Liaise with site client/landlord regularly, reporting any issues & concerns in a timely manner.
·Reviews periodic reports including financials, and explains variances. Works with finance team to correct errors.
•2 years’ related working experience within an FM/Customer Service environment
•Computer literate, preferably some data entry experience.
•Demonstrate a natural passion and understanding of quality customer service
•High school/Secondary School diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.