For Pooling - L&D Trainer (Shared Services)
Идентификационен номер на работа
40328
Публикувано
18-ноем.-2021
области на интерес
Хора / Човешки ресурси
Местоположение/я
Makati City - National Capital Region - Philippines
Reporting to: Head of Center of Excellence

Job Summary 
The Center of Excellence Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires & operations. The trainer will focus on teaching soft skills like negotiation and problem-solving. Ultimately, will make sure our resources develop their skills and successfully address customer’s needs. 

Primary Responsibilities include but are not limited to the following:
  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about domain and soft skills
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. weekly, monthly or quarterly)
  • Ensure new hires & resources take on basic soft skills courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for COE resources
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material
Required Knowledge and Skills
  • Work experience as a Customer Service Trainer or similar role
  • Knowledge of Learning Management Software
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills
  • Additional certification in training is a plus
  • Willing to work on any shift depending on business needs 
  • Willing to be assigned at M1 Tower Buendia, Makati
Qualifications and Education
  • BS degree in Education, Human Resources or relevant field
CBRE GWS
CBRE Global Workplace Solutions (GWS) работи с клиенти, за да направи недвижимото имущество значим принос за организационната продуктивност и производителност. Нашият модел за управление на клиенти е в основата на нашия ориентиран към клиента подход за предоставяне на интегрирани решения за недвижими имоти.